LIBR 204-23
Information Organizations and Management
Spring 2010 Greensheet

Dr. Cheryl R. Dee
Office Hours: On Elluminate on Selected Mondays 5:00 – 6:00 Pacific Time

Greensheet Links
Textbooks and Readings
Course Requirements
ANGEL Tutorials
iSchool eBookstore

ANGEL Information: SLIS utilizes the Angel content management system for class communications, submitting assignments, and grade records. You should enroll in our 204-23 Angel site from January 11 to January 29, 2010. You will be required to use a password access code I will email to you via the MySJSU e-mail Messaging system prior to January 11, 2010.

Course Description

Identifying distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories examining the interaction between human beings and the organizations in which they work.

Course Prerequisites: Students will have completed the new student technology workshop and have the specified minimum hardware and software to participate fully in the course.

Course Objectives

Student learning outcomes

  • Compare management theories, principles and practices;
  • Apply analytical and strategic planning processes and skills;
  • Identify the roles and activities of managers;
  • Understand portfolios as a means of performance assessment;
  • Experience and assess working in teams;
  • Know issues of diversity in the workplace;
  • Prepare and post a resume and use the services of the SJSU Career Center;
  • Review and use the professional and research literature of management.

LIBR 204 supports the following MLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • design training programs based on appropriate learning principles and theories;
  • demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • evaluate programs and services on specified criteria.

Course Requirements

More detail on each assignment will be provided in Angel.

  • Online Discussion/Class Participation
    As this class is completely on-line and asynchronous, participation in the weekly Angel discussions is essential for success in the course. Weekly postings are due on Tuesday according to the posted assignments. 
  • Library Manual
    The Library Manual (a "creative" definition of a Manual) will describe pertinent library management theories and functions. Students will create a fictional library with the following sections: 1) Library Description; 2) Mission Statement; 3) Library Organizational Chart; 4) Budget and Justification Letter; and 5) Marketing.
  • Leadership
    The Leadership Paper describes an admired leader from business, education, sports, librarianship, or a fictional character. The focus of the assignment is the analysis of the leaders’ traits and leadership skills described in the literature. In addition, contact or observation of a library manager is optional but recommended.
  • Cover Letter & Resume
    The cover letter and resume assignment prepares the student to write a cover letter and resume and read a resume and cover letter as a manager. The resume will be submitted to the SJSU Career Center Services and potentially posted through SpartaJOBS. In addition, students will also utilize the ePortfolio function in the Angel learning management system to post their resume.
  • Management Skills
    Students will take several informal management assessments or, alternatively, research managerial skills to determine, evaluate, and discuss students' current and potential management skills in areas such as delegating, communicating, leading, resolving conflict, etc.  
  • Group Project, Part 1
    Students will be assigned to a team for a two-part project to create a strategic plan for a specific type of information organization. The team will draft vision and mission statements for the organization, produce a literature review and conduct an environmental scan.  
  • Group Project, Part 2
    Based on the findings of the first part of the project, the group will develop strategic directions for the information organization. Each goal will be measured by appropriate criteria specified and presented by the team to their classmates. An annotated bibliography and an analysis of relevant best practices will be shared in the conclusion. A peer review regarding individual contributions and performance on the team will be included in the final grade. 
  • Summary Project: The In-Basket
    The In-Basket places the student in the role of a manager and requests responses to a set of management items to be completed in a specified time-frame. According to the directions, your secretary left a message that said you “have a plane to catch and an important speech to give;” however, many items in your in-basket require attention before your departure. Interestingly, the secretary left on a bus to "run an errand for you” and, she left her cell phone on her desk. Thus begins the lively discussion. The InBasket requires a creative analysis of management theories and practices discussed throughout the semester.

For several assignments you will cite from the textbook and from an additional relevant sources of your choice. Use APA for citations. Purchase of the manual is optional. 

  • American Psychological Association. (2009) Publication Manual of the American Psychological Association (6th ed.). Chicago: American Psychological Association. (Paperback) 

Assignment Due Date

  • Assignments are due on Tuesday unless otherwise clearly noted.
  • Assignments must be submitted on the date due.

Late work
Assignments submitted after the due date will be subject to a 10% per day grade penalty. Please contact me prior to a deadline in case of a significant illness or emergency.

Students should avail themselves of the policy for uncompleted coursework on the School’s website under “Registration.”

Course Calendar 
The following are the assignment due dates. Assignments are subject to change with fair notice.

Weekly Assignments

Week 1 Introduction and Management Introduction
Week 2 Library Description & Mission Statement
Week 3 Library Organization
Week 4 Marketing
Week 5 Human Resources
Week 6 E-portfolio Cover Letter & Resume
Week 7 Managing Technology
Week 8 Leadership
Week 9 Budget and Budget Justification Letter
Week 10 Spring Break
Week 11 Management Skills
Week 12 Group Project
Week 13 Group Project: Part I
Week 14 Group Project: Part II
Week 15 In-Basket Exercise
Week 16 In-Basket Discussion Related to InBasket

Textbooks and Readings 

No Textbooks For This Course

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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