LIBR 204-14
Information Organizations and Management
Spring 2009 Greensheet

Patricia C. Franks, Ph.D., CRM
Office hours: Virtual office hours are scheduled for Monday night from 6–7 p.m. Pacific time (7-8 p.m. Mountain, 8-9 p.m. Central, and 9-10 p.m. Eastern Standard). We'll be using Elluminate, which requires the use of a microphone attached to your computer.

Greensheet Links
Textbooks and Readings
Course Requirements
ANGEL Tutorials
iSchool eBookstore

The semester runs from January 22 through May 13. The content for the course is managed through ANGEL. Students must self-enroll for this course on ANGEL between January 15 and January 25, 2009. You will be required to use a password access code. The code will be provided to you via the MySJSU Messaging system.

Course Description

Identifying distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories examining the interaction between human beings and the organizations in which they work.

Course Prerequisites: Students will have the specified minimum hardware and software to participate fully in the course.

Course Objectives

Student Learning Outcomes
At the completion of the course, students will be able to:

  • Compare management theories, principles and practices;
  • Apply analytical and strategic planning processes and skills;
  • Identify the roles and activities of managers;
  • Understand portfolios as a means of performance assessment;
  • Experience and assess working in teams;
  • Know issues of diversity in the workplace;
  • Prepare and post a resume and use the services of the SJSU Career Center;
  • Review and use the professional and research literature of management.

LIBR 204 supports the following SLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • design training programs based on appropriate learning principles and theories;
  • demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • evaluate programs and services on specified criteria.

In addition, this section supports the following SLIS Core Competencies:

  • articulate the ethics, values and foundational principles of library and information professionals and their role in the promotion of intellectual freedom;
  • compare the environments and organizational settings in which library and information professionals practice;
  • recognize the social, cultural and economic dimensions of information use;

Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including Blackboard, Elluminate and Second Life. This course must be completed by all new SLIS students within the first 4 weeks of their first semester. If you have questions about this course, e-mail Debbie Faires or Dale David.

For more information, see

Minimum expectation for all sections:

  • One team assignment following instruction in working in teams (group goal; individual accountability; peer review).

The general assignments for the course are noted here. Please see course outline each week and click on the assignments tab in Blackboard for specific assignment details, including due dates. Each assignment has a rubric, and it is found on the blackboard web page under the assignments tab.  The total number of points for the class is 350.

Number Assignment Number of Points
1 – due end of week 1 Introduction and Resume 10
2 – due end of week 3 Observations of Organizational Structure 20
3 – due end of week 5 Analyzing Library/Information Center Services through Marketing Materials 20
4 – due end week 7 Evaluation of Library/Information Center Management 40
5 – due end week 9 Action Research (Environmental Scan) 40
6 – due end of week 11 Strategic Plan (Group Project – must include training component) 60
7 – due end of week 13 Operational Plan 60
8 – due end of week 15 Electronic Portfolio (student post updated resume and samples to Plone) 20
10 – due end week 15 Post updated resume to SpartaJobs 10
8 – weeks 2, 4,6,8,10,12, and 14
(compute grade for class participation)
Threaded Discussions – reflections on readings either posted to or linked to from Blackboard or work of peers 70 (10 each)
Totals   350
Your grade is YOUR SCORE/350
See the grading scale below to translate to a letter grade.

Are required and will be based on course readings and assignments. Articles may be either posted to Blackboard or reached through a link posted to Blackboard.

Assignment Due
All assignments are due 11:55 p.m. of the due date.

Course Completion
All course work must be completed by midnight, Friday, May 8, 2009 (class is over May 13 – time is needed to evaluate work and post grades so you can check for accuracy before the course closes).

Everyone begins the class with a grade of "B", the standard grade for graduate level work. Students who complete the assignments and participate in all discussions will receive the B provided the quality of written work meets the standard of rigorous scholarly work for the University. Above standard work is defined clearly The breakdown for your course grade, based on the SJSU SLIS Grading Scale, is as meeting the following criteria:

  • Originality in the approach to the assignment.
  • Greater depth of analysis than the written assignment expects
  • Critical evaluation readings by comparing them to other authors or sources.
  • Ability to organize information for themselves and others plus create tools for life-long learning and knowledge retrieval.

Grade Penalties
Penalties are also assessed in the following situations:

  • Errors in spelling, grammar, and syntax will be subject to a grade penalty.
  • Evidence of plagiarism will result in a grade of F for the course.
  • Penalty for late or missed work – Automatic 5% deduction.

Other Relevant Information
Participation is gauged by your submissions to the assignments – every odd week – and the discussion questions – every even week. Virtual office hours are scheduled for Monday evenings throughout the semester using Elluminate. Be sure to take advantage of those opportunities to ask questions about the course material or just to touch base with the instructor.

Textbooks and Readings

Required Textbooks:

  • American Psychological Association (2001). Publication Manual of the American Psychological Association (5th ed.). American Psychological Association. Available through Amazon: 1557987912. arrow gif indicating link outside sjsu domain
  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain
  • Collins, J. (2005). Good to great and the social sectors: A monograph to accompany good to great. Neal-Schuman. Available through Amazon: 0977326403. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

icon showing link leads to the PDF file viewer known as Acrobat Reader Download Adobe Acrobat Reader to access PDF files.

More accessibility resources.