LIBR 204-11
Information Organizations and Management
Fall 2010 Greensheet

Robert Boyd
Home Phone: (408)554-5398
Office Hours: by appointment

Greensheet Links
Textbooks and Readings
Course Requirements
ANGEL Tutorials
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Mission of the School
The School of Library and Information Science (SLIS) at San Jose State University educates professionals and develops leaders who organize, manage and enable the effective use of information and ideas in order to contribute to the well-being of our communities.

Getting Started
SLIS utilizes a content management system called Angel for class communications, submitting assignments, and grade records. You should enroll in our 204-11 Angel site between August 18-25, 2010. You will be required to use a password access code I will email to you via the MySJSU e-mail Messaging system by August 18, 2010.

Our class begins on Wednesday, August 25, 2010 and ends Thursday, December 9, 2010. Weekly class sessions run from Monday through Sunday of the following week. New weekly material will appear each Monday in ANGEL and assignmnents are generally due Friday evenings by midnight.

Course Description

Identifying distinguishing characteristics, culture and relationships of information agencies. Emphasizes the role and responsibilities of managers and leaders, orchestrating people in achieving organizational goals.

Course Prerequisites:

Complete LIBR 203: Online Social Networking: Technology and Tools
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including ANGEL, Elluminate and Second Life. This course must be completed by all new SLIS students within the first 4 weeks of their first semester. If you have questions about this course, e-mail Debbie Faires or Dale David.
For more information, see
Course Objectives

Student Learning Outcomes

  • Compare management theories, principles and practices;
  • Apply analytical and strategic planning processes and skills;
  • Identify the roles and activities of managers;
  • Understand portfolios as a means of performance assessment;
  • Experience and assess working in teams;
  • Managing issues of diversity in the workplace;
  • Prepare and post a resume and use the services of the SJSU Career Center;
  • Review and use the professional and research literature of management.

LIBR 204 supports the following SLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • evaluate programs and services on specified criteria.

Course Requirements

More detail on each assignment will be provided in Angel.

  • Angel Online Discussion/Class Participation
    As this class is completely on-line and asynchronous, participation in the weekly Angel discussions is essential for success in the course. Weekly postings are due each Friday by midnight. (Student Learning Outcomes: Compare management theories, principles and practices; Identify the roles and activities of managers; Managing issues of diversity in the workplace)
  • Analytical essay: Good to Great and the Social Sectors
    You will read, analyze, and respond to Jim Collins' brief monograph considering its application to the theory, principles, and practice of information organizations and management. The analytical essay will be up to four pages, double-spaced.   Due Friday, September 17 by midnight.  (Student Learning Outcome: Review and use the professional and research literature of management)
  • Group Project, Part 1
    Students will be assigned to a team for a two-part project creating a strategic plan for an information organization. In the first part, the team will draft vision, mission and value statements for the organization. In addition, each team will produce a literature review and conduct an environmental scan including a SWOT analysis (strengths, weaknesses, opportunities and threats).  Due Friday, October 22 by midnight.  (Student Learning Outcomes: Apply analytical and strategic planning processes and skills; Experience and assess working in teams; Review and use the professional and research literature of management)
  • Group Project, Part 2
    Based on findings of the first part of the project, the group will articulate strategic directions for the information organization. Each goal will be measured by appropriate criteria specified and presented by the team to their classmates. An annotated bibliography and an analysis of relevant best practices will be shared in the conclusion. A peer review regarding individual contributions and performance on the team will be included in the final grade.  Due Friday, November 12 by midnight.  (Student Learning Outcomes: Apply analytical and strategic planning processes and skills; Experience and assess working in teams; Review and use the professional and research literature of management)
  • Resume and ePortfolio
    Students will be introduced to the SJSU Career Center services and will be asked to submit their resume. In addition, students will also utilize the ePortfolio function in the Angel learning management system and create or post their resume in the Angel.  Due Thursday, November 18 by midnight.  (Student Learning Outcomes: Understand portfolios as a means of performance assessment; Prepare and post a resume and use the services of the SJSU Career Center)
  • Philosophy of Management and Leadership
    This culminating essay will be an opportunity to synthesize the major elements of LIBR 204 and allow you to present your own philosophy of management and leadership, supported and informed by the course material and professional experience. A standard paper, up to four pages is perfectly acceptable, but students will be encouraged to consider producing and presenting this final work in an alternative format (e.g. website, wiki, podcast, video, etc.).  Due Thursday, December 9 by midnight.  (Student Learning Outcomes: Compare management theories, principles and practices; Compare management theories, principles and practices; Review and use the professional and research literature of management)

All assignments are due on Fridays and must be submitted before midnight. Grades will be reduced for any late work, each day late, by twenty percent. Please contact me prior to a deadline in the case of illness or emergency.

Students should avail themselves of the policy for uncompleted coursework on the School’s website under “Registration.”

Course Calendar
The following dates are tentative and subject to change with fair notice.

  • Week 1 (August 25)
    Management Introduction and Concepts
  • Week 2 (August 30)
    Diversity and Marketing
  • Week 3 (September 6)
    Change/Innovation and Decision Making
  • Week 4 (September 13)
    The Planning Process and Power, Authority, and Responsibility
    Good to Great essay due (Friday, September 17)
  • Week 5 (September 20)
    Delegation and Performance, Quality and Control
  • Week 6 (September 27)
    Communication and Motivation
  • Week 7 (October 4)
  • Week 8 (October 11)
    Managing People
  • Week 9 (October 18)
    Managing Money
    Group Project, Part 1 due (Friday, October 22)
  • Week 10 (October 25)
    Managing Technology
  • Week 11 (November 1)
    Managing and Planning Physical Facilities
  • Week 12 (November 8)
    Career Development
    Group Project, Part 2 due (Friday, November 12)
  • Week 13 (November 15)
    Looking Forward
    Resume and ePortfolio due (Thursday, November 18)
  • Week 14 (November 29)
    Advanced Topics
  • Week 15 (December 6)
    Synthesis  and Writing
    Philosophy of Management and Leadership due (Thursday, December 9)
    Fall Semester ends, Thursday, December 9, 2010


AssignmentPercentageDue Date
Angel Participation30%Weekly
Good to Great essay 15%Friday, September 17, 2010
Group Project, Part 115%Friday, October 22, 2010
Group Project, Part 2 15%Friday, November 12, 2010
Resume and ePortfolio 10%Thursday, November 18, 2010
Philosophy of Management and Leadership essay15%Thursday, December 9, 2010

Textbooks and Readings

Required Textbook:

  • Collins, J. (2005). Good to great and the social sectors: A monograph to accompany good to great. Neal-Schuman. Available through Amazon: 0977326403. arrow gif indicating link outside sjsu domain
  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain

Recommended Textbook:

  • American Psychological Association (2009). Publication Manual of the American Psychological Association (6th ed.) American Psychological Association. Available through Amazon: 1433805618. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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