LIBR 220-03
LIBR 220-12
Resources and Information Services in the Disciplines and Professions
Topic: Library Services for Distance Learners
Fall 2010 Greensheet 

Dr. Linda L. Lillard
Phone: 785-221-8060 Please call between 5 am and 6 pm PDT/PST
Office Hours: virtual via e-mail, telephone, discussion board, and Elluminate sessions, also by appointment. I will respond to messages within 24 hours and notify you in advance when I will be unavailable. Informal Elluminate session office hours will be scheduled as needed. Elluminate meeting times will be given in course announcements at least one week in advance and participation is voluntary unless otherwise agreed upon

Greensheet Links
Textbooks and Readings
Course Requirements
ANGEL Tutorials
iSchool eBookstore

I will send the access code for the Angel site via the MySJSU messaging system to those enrolled in the course on Wednesday, August 18. Please enroll in the course no later than Monday, August 23.

Course Description

This course provides an overview of the design and delivery of library services and library instruction to students at a distance. The course covers the methods and technologies used to delivery distance education and focuses on how the library can be integrated into the delivery of courses offered in a variety of formats. Students will have the opportunity to work with distance students to deliver proactive services and instruction while embedded in actual online classes. Course Prerequisites: LIBR 202 required.

Course Prerequisite: LIBR 210

Course Objectives

Upon completion of this course, students will:

  • Be able to demonstrate the basic principles and techniques used in the provision of reference and information services for distance learners
  • Be able to conduct an effective online reference interview to interpret users’ information needs
  • Be able to quickly identify and select information resources, effectively locate relevant information, and provide clear instructions (if necessary) in the fulfillment of online users’ information needs
  • Be able to create library instruction materials for online learners.
  • Develop a strong sense of the broader context of reference and information service, in particular the customer service mentality, professional concerns of ethics, and equal representation and service in the online environment
  • In collaboration with an online course instructor and with a team of course peers, be able to provide proactive course specific library services to students in an online class.
  • Be aware of the emerging issues concerning reference and information service in the online environment

LIBR 220 supports the following MLIS Core Competencies

  • use service concepts, principles and techniques that facilitate information access, relevance, and accuracy for individuals or groups of users;
  • design training programs based on appropriate learning principles and theories;

Course Requirements

Mode of Instruction
This course will use Angel for accessing course materials, online discussions, and submission of assignments. Students are expected to access the course site and participate in discussions on a regular basis.

In addition, I will periodically hold synchronous office hours via Elluminate (TBA). These office hours will be used for discussion of issues and of the embedded experience. Attendance is optional, but encouraged.

For due dates and detailed requirements for each of the assignments, please see the course site in Angel. Several of the assignments are team assignments. You will be divided into teams at the beginning of the class and will work with your assigned team on all team assignments. Be prepared to evaluate each other on your teamwork at the end of the class. This is an important part of the assessment process and important for you to experience as your future may hold library and information center administration, management, and leadership.

  • Journal (20%) – A journal of all experiences with the class should be kept. The journal entries should indicate the work done toward the class each week; reflections on how readings have informed you about library services for distance learners and note research topics that might interest you. A journal of all activities during time embedded in the online course will be kept. This journal should include activities and your thoughts and reaction. This journal will be posted to the course wiki.
  • Discussion Board and Project Wiki (10%) – Active participation in class discussion is expected. I am not going to count the number of messages posted, but I expect regular contributions either by formulating questions based on the readings or helping explore answers to the questions raised.
  • Materials for Students in Online Class (20%) – After analyzing the needs of your assigned online class, you will design a instruction module tailored to student needs. If you are paired with another student, this will be a group project.
  • Issue Paper (25%) – This is to be a 4 to 5 page paper that consists of a more in depth examination of one of the topics we discussed during the semester. You can draw from the assigned readings but will also be expected to conduct research and discover additional materials on the topic.
  • Final Reaction Paper (25%) – This paper should serve as a culminating experience to the embedded portion of the class. In this paper you should re-examine your journal and reflect on your experience as an embedded librarian. You should include a thorough analysis of what took place, how valuable you think this method is as a way of providing distance learning library services and how it compares to other methods being employed that we discussed in class or you read about in the literature.

Late Work
Assignments are due by the end of the day that they are due. I expect all work to be turned in on time or an email with a reasonable explanation as to why your assignment is late and when you plan to complete it. If you do not email me, I reserve the right to deduct 10% for every day an assignment is late. I also reserve the right to give individuals firm deadlines by which any late work must be turned in.

Textbooks and Readings

Required Textbook:

  • Johnson, K. & Magusin, E. (2005). Exploring the digital library: A guide for online teaching and learning. Jossey-Bass. Available through Amazon: 078797627X. arrow gif indicating link outside sjsu domain
  • Palloff, R., & Pratt, K. (2007). Building online learning communities. Jossey-Bass. Available through Amazon: 0787988251. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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