LIBR 204-18
Information Organizations and Management
Spring 2009 Greensheet

Ann Riedling, Ed.D.
Office hours:
Via e-mail; Phone appointments can be arranged

Greensheet Links
Textbooks and Readings
Course Requirements
Course Calendar
ANGEL Tutorials
iSchool eBookstore

Students need to self-enroll in this ANGEL course when the course begins (January 22, 2009). An access code will be sent to all registered students via MySJSU. See instructions at

This course will be taught TOTALLY online.

Course Description

Identifying distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories examining the interaction between human beings and the organizations in which they work.

Course Prerequisites: Students will have completed the new student technology workshop and have the specified minimum hardware and software plus a high speed Internet connection to participate fully in the course.

Course Objectives

Student Learning Outcomes
The student should:

  • understand the theory, principles, creative and practical aspects of management in information organizations;
  • develop a comprehensive understanding of the complexity and scope of the factors involved in managing information organizations;
  • experience the importance of maintaining effective operations so that strategic management planning can occur;
  • understand analytical and strategic planning processes and skills in relation to managing change, personnel, services, technology, and information resources;
  • develop an awareness of how advocating and marketing relate to promoting information organizations;
  • explore the professional and research literature regarding management in relation to information organizations, business, and related fields;
  • develop enhanced skills in the preparation and presentation of oral and written communication;
  • understand how diversity and globalization impact managing an information organization;
  • analyze the roles and activities of managers and leaders, regardless of job title in the work environment.

LIBR 204 supports the following SLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • demonstrate oral and written communication skills;
  •  evaluate programs and services on specified criteria.

In addition, this section supports the following SLIS Core Competencies:

  • recognize the social, cultural and economic dimensions of information use;
  • compare the environments and organizational settings in which library and information professionals practice.


Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including Blackboard, Elluminate and Second Life. This course must be completed by all new SLIS students within the first 4 weeks of their first semester. If you have questions about this course, e-mail Debbie Faires or Dale David.

For more information, see

Course Participation
Students are expected to participate in the online Discussion Board throughout the entire session; this is an important part of this class. Each week a minimum of 3 posts are required; they must be on different days of the week. Explain why you agree or disagree with others by sharing meaningful thoughts, ideas, resources, etc. (Do not just write: I agree or good idea.) As new concepts evolve, re-label the subject lines so that the “threads” are easy to follow.

It is important to express your own opinions while also being respectful; suggest constructive ideas for improvement while evaluating other’s work; pose relevant questions; compare and contrast ideas; share and critique resources; communicate and collaborate!

Course Format
This course will be taught totally online.

Primary Requirements
The primary course requirements are that students will:

Course Calendar

Assignment Due Dates
(Dates are subject to change with fair notice.)
Assignments must be submitted before 11:59 pm on the date due. Plan ahead because Angel could malfunction at any time. Angel also has a downtime in the early morning. Assignments submitted up to one week after the due date will not be accepted.

(Please print this calendar of dates!)

Each assignment will contain details in Angel and will also have a rubric with points. You must click within the assignment to view the rubric. All assignments and course participation will equal 200 points.

  • Week 1:
    Introduction: 5 points Due: February 1, 2009
  • Week 2:
    Case Study 1: 10 points Due February 8, 2009
    Discussion Board 1: 5 points Due February 8, 2009
  • Week 3:
    Case Study 2: 10 points Due February 15, 2009
    Wiki 2: 5 points Due February 15, 2009
  • Week 4:
    Case Study 3: 10 points Due February 22, 2009
    Discussion Board 3: 5 points Due February 22, 2009
  • Week 5
    Case Study 4: 10 points Due March 1, 2009
    Discussion Board 4: 5 points Due March 1, 2009
  • Week 6
    Case Study 5: 10 points Due March 8, 2009
    Blog 5: 5 points Due March 8, 2009
  • Week 7
    Case Study 6: 10 points Due March 15, 2009
    Discussion Board 6: 5 points Due March 15, 2009
  • Week 8:
    Case Study 7: 10 points Due March 22, 2009
    Discussion Board 7: 5 points Due March 22, 2009
  • Week 9:
    Case Study 8: 10 points Due April 5, 2009
    Discussion Board 8: 5 points Due April 5, 2009
  • Week 10:
    Case Study 9: 10 points Due April 12, 2009
    Discussion Board 9: 5 points Due April 12, 2009
  • Week 11:
    Case Study 10: 10 points Due April 19, 2009
    Discussion Board 10: 5 points Due April 19, 2009
  • Week 12:
    Case Study 11: 10 points Due April 26, 2009
    Discussion Board 11: 5 points Due April 26, 2009
  • Week 13
    Case Study 12: 10 points Due May 6, 2009
    Discussion Board 12: 5 points Due May 6, 2009
  • Week 14
    Final Assignment: 15 points Due May 13, 2009
    No Discussion Board!

Requirements for all Case Studies:

  • Name of the assignment (NOT Case Study 5—Name it creatively!)
  • Your last name and date submitted
  • LIBR 204, Spring, 2009
  • Use the following class header on the top left-hand side of each page: LIBR 204_Last name_ Assignment name_Spring 2009
  • Example: LIBR 204_Riedling_Introduction_Spring 2009 (Use this same class header for the file name when attaching the assignment in Angel’s Assignment Manager and also in the Subject line when you email your instructor.)
  • Answer all questions thoroughly, citing a minimum of 2 times (either textbook, articles, or something of your choice), using APA format
  • There is no page number minimum or maximum—explain thoroughly, yet succinctly
  • Many of the questions are not “right or wrong,” they are opinions; however, your opinions and/or ideas must be based on fact.

Requirements for all Discussion Boards:

  • 1 original post and a minimum of 2 responses
  • Original post must answer the question thoroughly and succinctly
  • Original post must include APA citation
  • Responses must be “substantial”
  • The 3 posts must be done on DIFFERENT DAYS

Above standard work clearly displays one or more of the following criteria:

  • originality in the approach to the assignment;
  • greater depth of analysis by comparing articles and/or viewpoints within the required course readings and across the literature;
  • ability to retrieve and organize relevant information
  • use of creative or new ideas.

Errors in spelling, grammar and syntax will be subject to a grade penalty.

Textbooks and Readings

For each assignment the textbook and 1 additional relevant sources (required or of your choice) will be required. Why? To help you stay focused on the course content and also to help you correlate the readings with your own ideas and thoughts.

Required Textbooks:

  • American Psychological Association (2001). Publication Manual of the American Psychological Association (5th ed.). American Psychological Association. Available through Amazon: 1557987912. arrow gif indicating link outside sjsu domain
  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

icon showing link leads to the PDF file viewer known as Acrobat Reader Download Adobe Acrobat Reader to access PDF files.

More accessibility resources.