LIBR 204-06
Information Organizations and Management
Spring 2009 Greensheet

Jo Bell Whitlatch
Office Phone: 650-326-0505
Office Hours: Face to face and phone meetings by appointment

Greensheet Links
Textbooks and Readings
Course Requirements
ANGEL Tutorials
iSchool eBookstore

Students must self-enroll for this course on ANGEL between January 12 and January 22, 2009. You will be required to use a password access code. The code will be provided to you via the MySJSU Messaging system.

Course Description

Identifies distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories that examine the interaction between human beings and the organizations in which they work.

Course Prerequisites: Students must have the specified minimum hardware and software plus a high speed Internet connection to participate fully in the course.

Course Objectives

Student Learning Outcomes

  • To understand the theory, principles and practices of management in libraries;
  • To introduce analytical and strategic planning processes and skills;
  • To increase your understanding of the roles and activities of managers and leaders in information agencies;
  • To introduce the portfolio as a means of performance assessment;
  • To apply your knowledge of group dynamics and processes to work on a team project;
  • To examine issues related to managing information staff and services in a diverse society;
  • To increase your knowledge of the professional and research literature of management; and
  • To increase your self-evaluation skills.

LIBR 204 supports the following SLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • design training programs based on appropriate learning principles and theories;
  • demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • evaluate programs and services on specified criteria.

See the competencies at:

Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including Blackboard, Elluminate and Second Life. This course must be completed by all new SLIS students within the first 4 weeks of their first semester. If you have questions about this course, e-mail Debbie Faires or Dale David.

For more information, see

These are the general assignments for the course. Please see course outline for each week and the assignments on the ANGEL Web page for specific assignment details. Assignment due dates are found on the ANGEL Web page. All assignments are due by midnight of the due date.

Number Assignment % of Points
(400 total)
1 Organizational Environment 10%
2 Strategic Plan (Team Project) 20%
3 Evaluation & Training of Library Staff 20%
4 Evaluation of Programs & Services 20%
5 Portfolio Assessment 15%
6 Course participation 15%

Course Calendar
Course meeting dates:

  • February 6 , 2009 - Room 322, Clark Hall (9 AM to 5 PM, Friday)
  • May 1, 2009 - Room 322, Clark Hall (9 AM to 5 PM, Friday)

All course work to be completed by May 13, 2008.

Everyone begins the class with a grade of “B”, the standard grade for graduate level work. Students who complete the assignments, use the class ANGEL site, attend the face to face class meetings, and participate in the discussions will receive the B provided the quality of written work meets the standard of rigorous scholarly work for the University. Above standard work is defined as clearly displays one of more of the following criteria:

  • Originality in the approach to the assignment
  • Greater depth of analysis that the written assignment expects
  • Critical evaluation readings by comparing them to other authors or sources
  • Ability to organize information for themselves and others plus create tools for life long learning and knowledge retrieval

Penalties are also assessed in the following situations:

  • Errors in spelling, grammar and syntax will be subject to a grade penalty.
  • Evidence of plagiarism will result in a grade of F for the course.

Late Assignments
Penalty for late or missed work – Automatic 5% deduction

Other Relevant Information
Attendance at the all day classes is vital to success in this course because a number of cooperative learning/group activities will occur in class and a great deal of material will be covered during each class session. Participation in online group projects, in class and in discussion forums is required. Check ANGEL regularly for updates.

General Expectations
All students must:

  • Have the minimal home computing environment as described at
  • Enroll in the course in ANGEL to receive communications from the instructor by the first day of the term.
  • Complete the online survey in after enrolling in the class.
  • Submit all assignments electronically. The following scheme is recommended for the files: [Course Number]_[Student’s Last Name]_[Name of Assignment]. Example: If the students last name is Smith use 204_Smith_organizational_environment.doc.
  • Type or key coursework using Microsoft Word, single-spaced and in 12 point font.
  • Use a current virus protection program to scan all assignments before they are submitted electronically to ANGEL and to the instructor.
  • Use The Publication Manual of the American Psychological Association, Fifth edition, as the official style manual for formats, citations, and bibliography. Please see for a list of sources providing assistance.

Textbooks and Readings

Readings are assigned throughout the class. They are either in the required text or from online sources.

Required Textbooks:

  • Stueart, R.D., & Moran B.B. (2007). Library and information center management (7th ed.). Libraries Unlimited. Available through Amazon: 159158406X (paperback). arrow gif indicating link outside sjsu domain

Recommended Textbooks:

  • American Psychological Association (2001). Publication Manual of the American Psychological Association (5th ed.). American Psychological Association. Available through Amazon: 1557987912. arrow gif indicating link outside sjsu domain
  • Matthews, J. R. (2005). Strategic planning and management for library managers. Libraries Unlimited. Available through Amazon: 1591582318. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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