MARA 204-10
Management of Records and Archival Institutions
Spring 2009 Greensheet

Patricia C. Franks, Ph.D., CRM
Office hours: Virtual office hours are scheduled for Monday night from 7:15-8:15 p.m. Pacific time (8:15-9:15 p.m., 9:15-10:15 p.m. Central, and 10:15-11:15 p.m. Eastern). We'll be using Elluminate, which requires the use of a microphone attached to your computer.

Greensheet Links
Textbooks and Readings
Course Requirements
Course Calendar
ANGEL Tutorials
iSchool eBookstore

The semester runs from January 22 through May 13. The content for the course is managed through Angel. Students must self-enroll for this course on Angel between January 15 and January 25, 2009. You will be required to use a password access code. The code will be provided to you via the MySJSU Messaging system.

Course Description

Application of management principles to the administration of records and archives centers; management functions, theories and concepts; decision-making; goals and objectives; organizational structures; human resources; financial considerations; marketing; legal considerations; ethical considerations; global concerns. Not repeatable.

Course Prerequisites: Students will have the specified minimum hardware and software to participate fully in the course.

Course Objectives

Student learning outcomes:
At the completion of the course, students will be able to:

  • Identify, interpret and apply some of the major management theories applicable to modern organizations
  • Articulate the place of archives and records center environments within major organizational models
  • Relate models of records management and administration to organizational management models
  • Analyze, through case studies and journal/periodical literature, how management decisions affect and are affected by records and recordkeeping

This course satisfies the following MARA Core Competencies:

  • D. Have expertise in the basic concepts and principles used to identify, evaluate, select, organize, maintain, and provide access to records of current and enduring value
  • F. Apply fundamental management theories and principles to the administration of records and recordkeeping organizations
  • G. Know the legal requirements and ethical principles involved in records management and the role the recordkeeper plays in institutional compliance and risk management

Course Requirements

Complete MARA Online Social Networking: Technology and Tools
This is a mandatory workshop that introduces students to the various e-learning tools used in the SLIS program, including Angel, Elluminate, and Second Life. This course must be completed by all new MARA students within the first 4 weeks of their first semester. If you have questions about this workshop, e-mail Debbie Faires or Dale David.

Minimum expectation for all sections:

  • One team assignment following instruction  in working in teams (group goal; individual accountability; peer review).

Lectures, discussions, assignments, and rubrics will be posted to the Angel course management system. Links to additional materials will be provided in Angel as well. The total number of points for this class is 740.

Here's a brief summary of the assignments and points earned:

  • Introductory post - 10 points
  • Initial post of draft resume - 10 points
  • Discussion based on material covered - 10 points each x 6 = 60
  • Discussions based on 2 MARA colloquium speakers - 20 points each x 2 = 40
  • Action Research Environmental Scan/SWOT analysis - 100 points
  • Group Project: Strategic Plan (Includes paper, presentation, and peer evaluations) - 300 points
  • Operational Plan - 100 points
  • Upload corrected resume to SpartaJobs - 10 points
  • Upload 2 examples of assignments to the e-portfolio in Angel - 10 points
  • Action Research: Evaluation of Archives/Records Center Management - 100 points
  • Total Score: 740

Details for all of the discussions and assignments will be provided in Angel.

Assignments Due
All assignments are due 11:55 p.m. (Pacific) of the due date.

Course Calendar (Schedule of Assignments)

Assignment Points Earned
January 22 -
January 25
Setting the Stage: Challenges and Opportunities in Leading Archvies & Records Programs (Ch. 1) • Introduction Discussion
• Post resume to e-portfolio in Angel
• Due: January 25 – 11:55 p.m.



January 26 -
February 1

The Records Management Leader (Ch. 2) • Discussion based on lecture posted to Angel
• Due: February 1 – 11:55 p.m.
February 2 -
February 8
Leading a Successful Records Management Program (Ch. 4) • Discussion – based on Alan Andolson’s presentation on February 4th
• Due: February 8 – 11:55 p.m.
February 9 -
February 15
From Cultural Luxury to “The Way We Do Things..?” (Ch. 5) • Discussion: Optional – no credit
• Action Research (Individual): Environmental Scan / SWOT Analysis
• Due February 15 – 11:55 p.m.
February 16 -
February 22
Trying to Lead from Good to Great and Some Reflections on Leadership at all Levels (Ch. 7)
Monograph on “Good to Great”
• Discussion based on lecture posted to Angel
• Upload Resume to SpartaJobs
• Due: February 22 – 11:55 p.m.



February 23 -
March 1
Meeting Leadership Challenges: Lessons from Experience (Ch. 8) • Discussion
• Due: March 1 – 11:55 p.m.
March 2 -
March 8
Records Management Standards: What They Are and Why They’re Important (Ch. 3) • Discussion: Optional – no credit
• Group Project: Strategic Plan
• Due: March 8 – 11:55 p.m.
March 9 -
March 15
Competing for Relevance: Archives in a Multiprogram Organization (Ch. 6) • Discussion based on lecture posted to Angel
• Due: March 15 – 11:55 p.m.
    Spring Break - March 23-27 - Relax and Enjoy!
March 30 -
April 5
Stranger in a Strange Land: The Archivist and the Corporation (Ch. 9 • Discussion: Optional – no credit
• Individual Paper: Operational Plan
• Due: April 5 – 11:55 p.m.
April 6 -
April 12
Managing Change at the Vermont State Archives: A Continuing Issue (Ch. 10) • Discussion based on lecture posted to Angel
• Due: April 12 – 11:55 p.m.
April 13 -
April 19
Appraising, Transferring, Preserving and Making Available Born-Digital Records from Central Government Departments (“Seamless Flow”) (Ch. 11) • Discussion – based on Tom Norris presentation on April 15th
• Due: April 19 – 11:55 p.m.
April 20 -
April 26
Leading from the Middle: Building a University Archives (Ch. 12) • Discussion based on lecture posted to Angel
• Upload 2 examples of work to e-portfolio in Angel



April 27 -
May 3
The State Archives, Education, and Politics in NY (Ch. 13) • Discussion: Optional – no credit
• Action Research (Individual): Evaluation of Archives/Records Center Management
• Due: May 3 – 11:55 p.m.
May 4 -
May 10
Leading Archives and Records Programs: Perspectives & Insights (Ch. 14)
Leading Archives & Records Programs: Issues & Sources (Ch. 15)
• Discussion: Optional – no credit
• Due: May 10 – 11:55 p.m.
May 11 -
May 13
Course Completion
Last Day of Class: May 13
• Complete SOTE
• Verify grades
1 point added to total score


  1. Course grades are determined by the accumulation of 740 possible points, distributed as outlined above under Course Assignments.
  2. This class follows the standard SLIS Grading Scale. Assignments turned in after the due date will be deducted one letter grade from that earned if the assignment were completed on time.

Everyone begins the class with a grade of "B," the standard grade for graduate level work. Students who complete the assignments and participate in all discussions will receive the B provided the quality of written work meets the standard of rigorous scholarly work for the University. Above standard work is defined clearly. The breakdown for your course grade, based on the SJSU SLIS Grading Scale, must meet the following criteria:

  • Originality in the approach to the assignment.
  • Greater depth of analysis than the written assignment expects.
  • Critical evaluation of readings by comparing them to other authors or sources.
  • Ability to organize information for themselves and others plus create tools for life-long learning and knowledge retrieval.

Grade Penalties
Penalties are also assessed in the following situations:

  • Errors in spelling, grammar, and syntax will be subject to a grade penalty.
  • Evidence of plagiarism will result in a grade of F for the course.

Other Relevant Information
Participation is gauged by your submissions to the assignments and the discussion questions. Virtual office hours are scheduled for Monday evenings throughout the semester using Elluminate. Be sure to take advantage of those opportunities to ask questions about the course material or just to touch base with the instructor.

Textbooks and Readings

Note: All papers, except the Strategic Plan and Operational Plan, must follow American Psychological Association Publication Manual (APA) style guidelines. If you do not possess an APA style manual (5th edition - 2001), please purchase one. Until your manual comes in, become familiar with the APA Formatting and Style Guide found at Formatting for the Strategic and Operatioinal Plans will be addressed in the Angel course content area.

Note #2: You will be asked to read a monograph by J Collins (2005). Good to Great and the social sectors. It is available through the library, but you can purchase your own copy if you'd like from Amazon.

Required Textbooks:

  • Dearstyne, B. W. (2008). Leading and Managing Archives and Records Programs: Strategies for Success. Neal-Schuman. Available through Amazon: 1555706150. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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