LIBR 204-02
Information Organizations and Management
Fall 2011 Greensheet

Dr. Cheryl R. Dee
Office Hours: Virtual Office Hours, TBA Mondays 5:00 – 6:00pm PST (optional)

Greensheet Links
Textbooks and Readings
Course Requirements
iSchool eBookstore

D2L Information: This course will be available beginning August 24. You will be enrolled into the site automatically. I will send more information about course access as we approach this date through MySJSU.

Course Description

Identifying distinguishing characteristics, culture and relationships of information agencies. Emphasizes the role and responsibilities of managers and leaders, orchestrating people in achieving organizational goals.

Course Objectives

Student learning outcomes

  • Compare management theories, principles and practices;
  • Apply analytical and strategic planning processes and skills;
  • Identify the roles and activities of managers and leaders;
  • Understand portfolios as a means of performance assessment;
  • Experience and assess working in teams;
  • Recognize issues of diversity in the workplace;
  • Prepare a resume and consult career development resources;
  • Review, use and properly cite the professional and research literature of management and leadership.

LIBR 204 supports the following MLIS Core Competencies:

  • apply the fundamental principles of planning, management and marketing/advocacy;
  • demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • evaluate programs and services on specified criteria.

Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools.
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including Elluminate and Second Life.  For more information, see:

Writing Requirement
If the instructor finds that a student's writing is unacceptable, the instructor will require the student to sign up for online writing tutoring.  The student will ask the tutor to confirm with the instructor that he or she is attending sessions.

Course Calendar 
The following are the assignment due dates. Assignments are subject to change with fair notice.




Week 1

Introduction to the Course. Optional Elluminate session on Wednesday August 25, 2011 for a discussion of the Assignments. A recording of the Elluminate session will be available. 


Week 2

Personal Statement about Management


Week 3

Fictional Library Manual: Description, Vision, Mission, Services and Diversity Statement


Week 4

Discuss Management Styles and Skills using Management Assessments  


Week 5

Teams in Libraries. Meet with Teams


Week 6

Strategic Plan Sections and Instructions. Timeline.


Week 7

Marketing  and Library Visit


Week 8

Work on Group Project


Week 9

Present Group Project on Discussion Board or on Elluminate (optional)


Week 10



Week 11

Managing Technology


Week 11

Career Develpment


Week 12

Managing People - Interview Questions and Answers


Week 13

Cover Letter & Resume for the E-portfolio


Week 14

In-Basket Exercise.


Week 15

In-Basket Discussion. Summarize what you learned from your classmates’ discussion.



Class participation points



Textbooks and Readings

Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). New York: Neal-Schuman. Available through Amazon: 1555705863.

Please order textbooks from any online bookstore or directly from the publishers in time to have them by at least the second week of class.

This course will provide an overview of practical and theoretical library management using the textbook, printed and audio lectures on D2L,  asynchronous group discussions and related assignments. Detailed information on each assignment will be provided in D2L.

Each assignment includes a link to the SLIS required student learning objective and SLIS core competency related to the Assignment.

  • Online Discussion/Class Participation
    As this class is completely on-line and asynchronous, participation in D2Ll is essential. Assignments are due on Tuesday according to the posted due dates on the assignments in D2L. Substantive participation in on-line discussions is a graded element in the course.
  • Library Manual
    Students will develop a creative fictitious Library (of personal interest to the student) and develop a related Library Manual. The Library Manual uses management theories and practical applications to create the following sections: 1) Library Description and Services, 2) Vision and Mission Statement, 3) Diversity Statement, 3) Marketing Plan, and 4) Cover letter applying to the library.
  • Management Styles and Skills
    Students will take several informal management assessments or obtain information from the published literature. Students will reflect on their current and potential management style and skills in areas such as delegating, communicating, leading, conflict management etc. and summarize new or confirmed insights. Management skills will prepare students for the Group Project as well as for future careers.
  • Marketing
  • Students will visit a chosen library to provide the opportunity to observe internal and external environmental variables that impact the management of the library and also to gather ideas on marketing for inclusion in the fictitious library.
  • Leadership
    The Leadership reflection will describe an admired leader from business, education, sports, librarianship, family or even a fictitious character. The focus is on the analysis of the leaders’ traits and the students comparison of their current and potential leadership skills with those of their chosen leader. 
  • Cover Letter & Resume
    The cover letter and resume assignment will prepare the student to develop a dynamic cover letter and resume and to understand the ePortfolio function.
  • Group Project
  • Students will be assigned to a team to create a strategic plan for a library. Each team will describe the library, develop a vision and mission statement, environmental scan, and action plans for the library. Students will write the Strategic Plan according to detailed instructions and present a Power Point or use another digital format to describe their project to the class. A peer review will be conducted to assess individual team contributions to the project.
  • Summary Assignment: The In-Basket
    The In-Basket will place the student in the role of a manager and requests responses to a set of management items. The Director “has a plane to catch in 3 hours and an unexpected international speech to present;” however, some intriguing and sometimes amusing items are in an In-Basket that require attention before the departure to Geneva. The InBasket requires an application of management theories and practical issues discussed throughout the semester. This assignment is not a test but is a learning experience. The assignment produces lively discussions as the class shares their responses to the InBasket items.
  • Citations
  • You will cite from the textbook, posted lectures additional relevant sources of your choice. Use APA for citations. Purchase of the manual is optional. 
  • American Psychological Association. (2009) Publication Manual of the American Psychological Association (6th ed.). Chicago: American Psychological Association. (Paperback) 

Writing Requirement
If an instructor finds that a student's writing ability is unacceptable the instructor will require the student to sign up for online writing tutoring. The student will ask the tutor to confirm with the instructor that the student is attending sessions.

Assignment Due Date

  • Assignments are due on Tuesday unless otherwise clearly noted.
  • Assignments must be submitted on the date due.

Late work
Assignments submitted after the due date will be subject to a grade penalty. Please contact me prior to a deadline in case of a significant illness or emergency.

Students should avail themselves of the policy for uncompleted coursework on the School’s website under “Registration.”

Distance Learning
This class is taught by an instructor with twenty+ years of experience as a Library Director and ten years teaching graduate library management; however, over half of the teaching experience was to face-to-face classes. Distance education constantly evolving and is an on-going learning process for both students and instructors. Each semester this course is updated to reflect new technology to make distance education more dynamic for the student. Online classes are a two-way learning process between the instructor and the students. We learn from each other.

Textbooks and Readings 

Required Textbooks:

  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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