LIBR 204-11
Information Organizations and Management
Spring 2013 Greensheet

Dr. S. Alman
Office Hours: (Wednesdays, 5:30 - 6:30 pm PT)

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D2L Information: This course will be available beginning January 23, 2013. You will be enrolled into the site automatically.

Course Description

Identifying distinguishing characteristics, culture and relationships of information agencies. Emphasizes the role and responsibilities of managers and leaders, orchestrating people in achieving organizational goals.

As library and information professionals we manage people, projects, and resources, and we need to have an understanding of how managers make decisions and impact the people who work in libraries and those who use libraries.  Throughout this term we will address human interaction and managerial styles as they relate to the MLIS Core Competencies and Student Learning Outcomes.

Note: SLIS requires that students earn a B in this course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified

Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools.
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program.  For more information, see:

Writing Requirement
If the instructor finds that a student's writing is unacceptable, the instructor will require the student to sign up for online writing tutoring.  The student will ask the tutor to confirm with the instructor that he or she is attending sessions.


ASSIGNMENTS (Subject to Change with Fair Notice)

  1. WORDCLOUD (Part 1 Due March 20 11:59 PM PT, Part 2 Due March 23 11:59 pm PT) 5 points

    Create a personal word cloud and “meet” others in the course. INSTRUCTIONS WILL BE SUPPLIED.
  2. MANAGER INTERVIEW (Due: April 22) 20 points

    Libraries and information centers are non-profit organizations that need to be managed responsibly. Managers are faced with many issues that encompass fiscal affairs, information technology, resources (human, facilities, and collections), communication, and outreach. The managers are responsible for effectively directing organizational activities even when they encounter problems for which they have no prior experience.

    Managers need to be effective problem-solvers, and they need to be aware of current issues and trends. Their education may be accomplished through communicating with colleagues, continuing education, attending professional conferences, reading and conducting research, and knowing what is important to staff members in their libraries.

    Each student will interview a current library/information manager and submit a report.  The following questions must be included in the interview. You may ask additional questions of your own. There are additional questions at this site:
    1. What are the top four or five (4 or 5) issues/areas that are of the most concern to you?
      1. Why?
      2. How do deal with them?
    2. What professional association memberships do you hold?
    3. What publications do you read on a regular basis?
    4. What conferences do you attend?
    5. Do you have a mentor/mentee? How has that been helpful?
    6. Are you involved in strategic planning? If yes, how does the plan guide library activities? Explain.
    7. How is the annual budget developed? Is it possible to share a copy of the budget or form?
    8. What assessment measures are used for the organization’s programs or resources? Can you obtain examples?
    9. 9. Obtain an organizational chart.
    Deliverable: Name of librarian interviewed; Position; Date of Interview; List of questions asked; Detailed summary of responses; List of ideas/resources that you will add to The Takeaway (Management Resource Guide).
  3. CASE STUDY GROUP PRESENTATIONS (Due as assigned) 25 points

    Student teams will investigate the topics and present examples of how academic, public and special libraries have dealt with these issues in North America and internationally. These teams will be responsible for presenting information about the topic and leading the asynchronous class discussion during their presentation week. (A Project Management Guide will be available for each team.) The 30-minute presentation should be recorded on Collaborate and available for the class to review and discuss during the week that it is assigned. An online sign-up for topics will begin on January 26. The presentation will engage and inform the class with information that includes:
    • 30-minute Recorded Presentation using Collaborate (15 points)
      • Definition of the topic
      • Identification and discussion of key examples in academic, public and special libraries in North America and internationally
      • Comparison and contrast of the similarities and differences in different types of libraries and countries
      • Podcasts or videos may be imbedded within the PPT presentation.
    • Lead Asynchronous Discussion Throughout Presentation Week and Develop Resource List (5 points)
      • Prepare discussion questions related to the topic and monitor/interact with class members in asynchronous forum during the week.
      • Prepare an annotated list of resources relevant to the topic and post to the discussion forum and assignment manager. You may include a mix of books, journal articles, websites, videos, blogs, or other sources. (Minimum of 10 resources. Quality of resources is preferable to quantity.)
        April 25: User Experience May 6: Library Disasters
        April 29: Library Partnerships May 9: Technology Integration
        May 2: Creative Budgeting & Fundraising May 13: Assessment Measures
    • Team Evaluation and Personal Assessment (5 points)

      Evaluate the team experience honestly, and submit the signed document. Each person in the group must submit an evaluation report to the instructor within 2 weeks of the presentation. The instructor reserves the right to reduce the grade of individual team members who have not participated according to the signed agreement and who have received negative evaluations from other team members. A sample report will be provided as a model for evaluation and assessment.

    The Takeaway: Management Resource Guide is a document that contains procedures, policies, resources and useful tips pertinent to issues faced by managers. Each student will research the weekly topic and have the following information that can be used in asynchronous discussions and/or in the final project.
    • Textbook Chapter Tips
    • At least one (1) article from the professional library literature, and at least one (1) article from the professional management literature
    • Examples of library policies and procedures that pertain to the topic
    • Other resources: websites, professional journals, conference proceedings, social media sites
    The Deliverable: Each student will develop a personalized Management Resource Guide for the final project. The document will include:
    • Nine (9) topics: Strategic Planning; Fiscal Management; Facilities Management; Technology Management; Human Resources Management; Communication; Assessment; Professional Resources; Personal Management Philosophy
    • Explanatory paragraph of what was selected and why for each topic area
    • Resources that you selected for this guide. You may include a mix of journal articles, books/chapters, websites, conference proceedings, social media sites. Select items that you found to be useful and believe that you will use in the future.
    • Format: The document may be in the form of a Word document, PPT slides, Prezi, website, blog, etc.
    • Length: The equivalent of one (1) page per topic. (9 pages total)

    The Deliverable: Weekly participation in each activity. Postings made after the deadlines will not be accepted.
  6. CAREER DEVELOPMENT (Due May 6) 5 points

Course Calendar

Course Structure
A typical week in this course will follow this schedule:

  1. Asynchronous presentation by instructor and/or Group Presentation
  2. Asynchronous Group Discussion, Case Study, or other Activity
  3. Scheduled Synchronous Office Hour: Wednesday, 5:30-6:30 pm PT
    Other times by appointment.

The course content and dates are subject to change with fair notice.

DRAFT Class Schedule

18 Overview

Guest Speaker: Dr. Janine Golden
NA Word Cloud

Discussion: After viewing the Collaborate recording with Dr. Golden post the top five (5) key points that made an impression on you and state why you selected them.


3/20 11:59 PM PT: Post the top 5 key points that made an impression on you in Chap. 1-2 and write a brief (150 words or less) statement on why you selected them.

3/23 11:59 PM PT: Read at least 2 other students’ statements and post a comment (150 words or less) about the similarities/differences among the points that were selected.
Word Cloud

Evans/Ward, Chap. 1-2

Collaborate Recording with Dr. Janine Golden, Immediate Past President of LLAMA.


Collaborate Session
21 Environmental Scan NA Discussion:


4/1 11:59 PM PT: Explore these websites and post a comment (250 words or less) on what you found interesting about their collaborative activities and/or how they can help managers:

4/1 11:59 PM PT: Post an annotated citation of a relevant source on environmental scanning and state why you selected it. (It can be a journal article, book, website, authentic example.)
Sign-up for Group

Presentation by 11:59 PM PST 3/23/13

Evans/Ward, Chap. 3
25 Spring Break
1 Planning Strategically NA Discussion: Evans/Ward

Read this case study and prepare an “outline” of how you would proceed:

Post the outline by 4/3 11:59 PM PT.

Read the outlines of at least 3 other students, and post a comment on the similarities/differences in approach by 4/6 11:59 PM PT.
Evans/Ward, Chap.8
8 Fiscal Management,

Business Plan
NA Develop Budget for Assigned Case Study: TBA Evans/Ward,

Chap. 16
11 Technology Management:




Facilities Mangement
NA Check out these sites:

4/13 11:59 pm PT. Post a message of 150 words that addresses the issues that are most important to library managers. EULA, Hague Convention, Consortial Licensing, and the Liblicense Project? What else have you discovered about managing technology? What are the legal processes for showing a movie in your library?

Chap. 17-18
15 Marketing and PR NA 4/17 11:59 PM PT post a link to a John Cotton Dana Award winning library with a brief description (250 words) describing the project. Link to previous award winners: Evans/Ward,

Chap. 5
18 Human Resources/Personnel/ Staff Development, Diversity NA Check out:

4/20 11:50pm PT: Post a response of ~200 words that addresses the question: What aspects of human resources are of primary importance to managers?

Chap. 15
22 Communication, Motivation, Leadership NA Take a free online personality inventory, online communication style assessment, and online leadership style assessment to get a sense of how these characteristics affect managers. (Take the KTS-II for free and after you respond to all of the questions click on the “Temperment Mini Report” that is free.)

4/24 11:59 PM PT: Post a message (~250 words) listing the top behavioral characteristics that are essential for managers to possess. Does managerial competence trump personality, communication and leadership styles?

Chap. 12,13,14

4/22 11:59pm PT Interview Due
25 &nbsp: User Experience: Case Examples Student Led Discussion  
29   Creative Budgeting and Fundraising: Case Examples Student Led Discussion  
2   Library Partnerships: Case Examples Student Led Discussion  
6   Library Disasters: Case Examples Student Led Discussion 5/6 11:59 pm PT: Career Assignment Due
9   Technology Integration: Case Examples Student Led Discussion  
13   Assessment Measures: Case Examples Student Led Discussion  
16 Wrap-up     5/7 11:50pm PT: Management Resource Guide


Incomplete Grade: An incomplete may be granted if a student has finished most of the work in the semester but has experienced a serious medical or family emergency (such as a death). Students must be able to provide supporting documentation. Not managing time efficiently or taking too many classes is not a reason to award an incomplete

See the University policy on incompletes here:

From the University policy S09-7 Section IV. A

The basic principle underlying changes of grade is that all students be treated fairly and be given equal opportunities to demonstrate their academic learning and earn course grades representing that learning.  Application of this criterion precludes the assignment of extra credit unless such assignments were made known and available to all students in the class.  It further precludes rejudgment, afterthought, or reconsideration of an individual’s graded work unless such opportunity for change of grade is made equally available to all students in the class.

Other Relevant Information:

Students are required to participate in each weekly activity. Postings made to the Discussion Forum after the deadlines will not be accepted or given credit toward the Participation Grade.

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

LIBR 204 has no prequisite requirements.

Student Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Compare management theories, principles and practices.
  2. Understand analytical and strategic planning processes and skills.
  3. Identify the roles and activities of managers and leaders.
  4. Identify portfolios as a means of performance assessment.
  5. Experience and assess working in teams.
  6. Recognize issues of diversity in the workplace.
  7. Prepare a resume and consult career development resources.
  8. Review, use and properly cite the professional and research literature of management and leadership.

Core Competencies (Program Learning Outcomes)

LIBR 204 supports the following core competencies:

  1. D Apply the fundamental principles of planning, management, marketing, and advocacy.
  2. M Demonstrate oral and written communication skills necessary for professional collaboration and presentations.
  3. N Evaluate programs and services based on measurable criteria.


Required Textbooks:

  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at More detailed information on a variety of related topics is available in the SJSU catalog at In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at The Late Drop Policy is available at Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7,, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at to establish a record of their disability.

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