INFO 284-01
INFO 284-14
[2- UNITS]

Patricia C. Franks

Contact information: Contact via email or Canvas. I will endeavor to respond to all messages within one business day.
Office Hours: By email and by appointment

Syllabus Links
Canvas Login and Tutorials
iSchool eBookstore

Canvas Information: Courses will be available beginning Jan. 24, 6 am PT unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.

This is a two-unit course running from March 1 to May 3.

You will be enrolled in the Canvas site automatically.

Course Description

An introduction to the theory and practice of records management when collaborating within an enterprise content management system. Explores challenges related to the creation and management digital content, relevant standards, and associated retention requirements. Provides hands-on experience using Office 365/SharePoint.

Course Requirements




Percentage of grade

Weekly discussions

Postings due by 11:59 p.m. PT on Thursday of each week.

At least one response to another student’s posting due by 11:59 p.m. PT on Sunday of each week.

1 , 2 , 3 , 4 , 6 , 8


Weekly hands-on exercises

Due by 11:59 p.m. PT on Sunday of each week.

1 , 2 , 3 , 4 , 6 , 8


Research paper and 5-minute recorded presentation

Explore an area of interest related to enterprise content management.

Due by 11:59 p.m. PT on May 3rd.

May vary depending on topic selected


Course Calendar – March 1st to May 3rd

This schedule is subject to change with fair notice to students. Any changes will be announced via email and Canvas.





March 1 - 4

Introductions to the course and each other


March 5 - 11

Introduction to enterprise content management (ECM)


March 12 - 18

Introduction to the Information Lifecycle


March 19 - 25

Introduction to Relevant Standards & Current Research


Mar 26 – Apr 1

Spring Break


April 2 - 8

Content analysis and file plan development


April 9 - 15

Records management metadata, indexing, and search


April 16 - 22

Legal and regulatory compliance; E-discovery


April 23 - 29

Workflows; Integrating ECM systems


April 30 – May 3

Course wrap-up

Weekly readings will be posted on the Canvas course site. Any readings assigned in addition to chapters from the required textbooks will be available via Canvas or through openly available websites.


There is a 10% penalty per day for assignments turned in up to one week late. No assignments will be accepted if more than one week late.

Should you need to request an extension, please do so at least one week prior to the due date. No extensions will be granted for weekly discussion posts, as they are collaborative assignments and students are dependent on each other's work.

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 200, INFO 202, INFO 204, other prerequisites may be added depending on content

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Explain the digital content management lifecycle and the features involved (e.g., document management, workflow, imaging, records management, and archiving).
  2. Identify the primary considerations in managing and preserving digital content.
  3. Create digital content in and upload digital content to a content management system.
  4. Use additional features of a content management system, including collaboration, lists, libraries, workflows, and records management.
  5. Understand and apply selection criteria used in digital preservation strategies.
  6. Discuss national and international standards for the preservation of digital content, including office documents, email, social media, photographs, and audio files.
  7. Explain the concepts of a Digital Preservation System, Trusted Digital Repository and the OAIS reference model for digital preservation.
  8. Discuss the challenges of system integration and describe the steps needed to bring content from a digital content management (or other electronic system) into a digital preservation system.
  9. Demonstrate competence in preservation planning and action (ingest data, manage data, disseminate data, provide access to it through a Web interface, evaluate the system).

Core Competencies (Program Learning Outcomes)

INFO 284 supports the following core competencies:

  1. F Use the basic concepts and principles related to the selection, evaluation, organization, and preservation of physical and digital information items.
  2. G Demonstrate understanding of basic principles and standards involved in organizing information such as classification and controlled vocabulary systems, cataloging systems, metadata schemas or other systems for making information accessible to a particular clientele.
  3. H Demonstrate proficiency in identifying, using, and evaluating current and emerging information and communication technologies.


Required Textbooks:

  • Kalmstrom, P. (2016). SharePoint Online from scratch: Office 365 SharePoint course with video demonstrations. Business Solutions. Available through Amazon: B01DAWITLGarrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
    For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: Make sure to visit this page, review and be familiar with these university policies and resources.

In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.

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