INFO 284-01
Seminar in Archives and Records Management
Topic: Enterprise Content Management and Digital Preservation
Fall 2019 Syllabus

Dr. Patricia C. Franks
Office location: Online
Office Hours: By appointment

Syllabus Links
Canvas Login and Tutorials
iSchool eBookstore

Canvas Information: Courses will be available beginning August 21, 6 a.m. (Pacific) unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets. The course ends December 12 9, 2019, 11:59 p.m. (Pacific).

You will be enrolled in the Canvas site automatically.

Course Description

Presents theoretical principles and practical aspects of digital content management and preservation. Explores challenges related to multiple file formats, standards, and retention requirements. Provides hands-on experience using both a digital content management system and a trusted digital repository.

Course Requirements


The schedule is subject to change with fair notice to each student through email and announcements in the Canvas Learning Management System.

Course Schedule (Monday through Sunday week)



Concept and Relevant PLOs and CLOs


8/21 – 8/25
Wed. – Sun.

Introduction to Course & Standards 
Access to Office 365 and Standards Database


8/26 – 9/1

Introduction Enterprise Content Management (ECM)


9/2 – 9/8

Introduction to Information Lifecycle


9/9 – 9/15

Content Analysis, File Plan Development, & Metadata


9/16 – 9/22

Records Management, Indexing, and Search


9/23 – 9/29

Legal and Regulatory Compliance & E-Discovery


9/30 – 10/6

Workflows / Integrating ECM Systems


10/7 – 10/13

Introduction to Digital Preservation


10/14 – 10/20

Introduction to OAIS & Digital Preservation (DP) Repository Solutions


10/21 – 10/27

Digital Preservation Planning & Action / Submission Information Packages (SIPs)


10/28 – 11/3

Metadata & Digital Collections


11/4 – 11/10

Archival Information Packages (AIP) / Migration & Transformation


11/11 – 11/17

Dissemination Information Packages (DIP) / XML Metadata Documents


11-/18 – 11/24

Building Trustworthy Digital Repositories


11/25 – 12/1

Thanksgiving Holiday (28-29). Use this week to work on group projects


12/2 – 12/8

Completion of Group Projects


12/9 (Mon.)

Course Wrap-Up: Last day of classes

Weekly readings will be posted on the Canvas course site. Assigned readings in addition to chapters from required textbooks will be available via Canvas or publicly available websites.


There is a 10% penalty per day for assignments turned in up to one week late. In accordance with the SJSU Graduate School guidelines, the following grading scale will be used.


PLOs and CLOs

Possible Points

Weekly discussions

Initial postings din response to instructor’s post due by 11:59 p.m. on Thursday of each week.

At least one response to another student’s post due by 11:59 p.m. on Sunday of each week.

PLOs: F, G, H
CLOs: 1 - 9



Weekly hands-on exercises

Due by 11:59 p.m. on Sunday of each week

PLOs: F, G, H
CLOs: 1-9



Mid-Term Research Paper/Project

Explore an area of interest related to enterprise content management topics covered in course. An option is available to substitute a project created in SharePoint with instructor approval.

Due by 11:59 p.m. on Sunday, October 6.

May vary depending on topic selected



Final Group Project

Using Preservica, produce a digital collection with associated metadata and provide web-based access. Submit a project report describing your work and evaluating the success of your project.

Due by 11:59 p.m. on December 8.

Due by 11:59 p.m. on December 9 – Discussion evaluating group projects.

PLO: F, G, H
CLOs: 2, 3, 5, 6, 7, 8, 9







Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 284 has no prequisite requirements.

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Explain the digital content management lifecycle and the features involved (e.g., document management, workflow, imaging, records management, and archiving).
  2. Identify the primary considerations in managing and preserving digital content.
  3. Create digital content in and upload digital content to a content management system.
  4. Use additional features of a content management system, including collaboration, lists, libraries, workflows, and records management.
  5. Understand and apply selection criteria used in digital preservation strategies.
  6. Discuss national and international standards for the preservation of digital content, including office documents, email, social media, photographs, and audio files.
  7. Explain the concepts of a Digital Preservation System, Trusted Digital Repository and the OAIS reference model for digital preservation.
  8. Discuss the challenges of system integration and describe the steps needed to bring content from a digital content management (or other electronic system) into a digital preservation system.
  9. Demonstrate competence in preservation planning and action (ingest data, manage data, disseminate data, provide access to it through a Web interface, evaluate the system).

Core Competencies (Program Learning Outcomes)

INFO 284 supports the following core competencies:

  1. F Use the basic concepts and principles related to the selection, evaluation, organization, and preservation of physical and digital information items.
  2. G Demonstrate understanding of basic principles and standards involved in organizing information such as classification and controlled vocabulary systems, cataloging systems, metadata schemas or other systems for making information accessible to a particular clientele.
  3. H Demonstrate proficiency in identifying, using, and evaluating current and emerging information and communication technologies.


Required Textbooks:

  • Bantin, P. (2016). Bulding trustworthy digital repositories: Theory and implementation. Rowman & Littlefield. Available through Amazon: 1442263784arrow gif indicating link outside sjsu domain
  • Kalmstrom, P. (2018). SharePoint online from Scratch. CreateSpace Independent Publishing Platform. Available through Amazon: 1530761042arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
    For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: Make sure to visit this page, review and be familiar with these university policies and resources.

In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.

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