Crisis Management Scenarios: The Emerging Role of the Information Professional (2-Unit)
Fall 2021 Syllabus
Canvas Login and Tutorials
Canvas Information: Courses will be available beginning August 30th, at 6 am PT unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.
This is a two-unit course that runs from August 30-October 25 so the class will open on August 30th.
You will be enrolled in the Canvas site automatically.
Crisis situations arise in all types of libraries and impact staff and users. Information professionals must be prepared to meet the social, psychological, medical and legal situations caused by drug overdoses, sexual assault, homelessness, neglect and mental illness. Students will explore the issues and possible resolutions to social crisis management.
For weekly discussions and assignments, a webcam and/or microphone is required.
Course Overview; Expectations
Introductions with VoiceThread Post
Due Spetember 1st and Reply Due September 3rd
Due September 8th and Reply Due September 10th
Due September 12th
|Body Language; Microexpressions
Written Discussion Post
Due September 15th and Reply Due September 17th
|Community Infographic Due September 17th
|Techniques and Tips
Due September 22nd and Reply Due September 24th
|Quiz #2 Due September 26th
|Libraries Handle Social Crises
Written Discussion Post
Due September 29th and Reply Due October 1st
|Community Impact and PR
Due October 6th and Reply October 8th
Staff Training Outline OR Community Program Outline Due October 8th
VoiceThread "Pitch" Due October 8th
|Future and Resiliency
Written Discussion Post
Due October 15th and Reply Due October 17th
|Quiz #3 Due October 17th
Due October 20th
Due October 25th
- Weekly Discussion Threads 25 points
- Weekly Quizzes 15 points
- Community Resources Infographic 15 points Staff Training Outline/Community Program Outline 20 points
- Reflection Paper 25 points
- In the working world, projects are often collaborative in nature and deadlines are important. It is my goal to make sure that you are aware of deadlines and are known to be a responsible colleague throughout your career. Therefore, for every 24 hours that an assignment is late, 2 points will be deducted from your grade.
Course Workload Expectations
Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.
Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.
Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.
INFO 282 has no prequisite requirements.
Course Learning Outcomes
Upon successful completion of the course, students will be able to:
- Discuss the ways in which social issues impact the safety of staff and users.
- Investigate and identify the social, psychological, medical and legal resources that can be utilized to resolve crisis situations.
- Research and design a training program for library staff or develop a community program hosted by the library as it relates to one of the four social issues (drugs, sexual assault, homelessness and mental illness).
- Demonstrate an understanding of the legal and ethical issues surrounding these social issues.
Core Competencies (Program Learning Outcomes)
INFO 282 supports the following core competencies:
- C Articulate the importance of designing programs and services supportive of diversity, inclusion, and equity for clientele and employees.
- D Apply the fundamental principles of planning, management, marketing, and advocacy.
- M Demonstrate professional leadership and communication skills.
- N Evaluate programs and services using measurable criteria.
No Textbooks For This Course.
The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:
|97 to 100
|94 to 96
|91 to 93
|88 to 90
|85 to 87
|82 to 84
|79 to 81
|76 to 78
|73 to 75
|70 to 72
|67 to 69
In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:
- C represents Adequate work; a grade of "C" counts for credit for the course;
- B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
- A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.
Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).
Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: https://www.sjsu.edu/curriculum/courses/syllabus-info.php. Make sure to visit this page, review and be familiar with these university policies and resources.
In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.
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