LIBR 204-01
Information Organizations and Management
Spring 2010 Greensheet

Patricia C. Franks, Ph.D., CRM
E-mail
Virtual Office hours: Virtual office hours are scheduled for Mondays from 7–8 p.m. Pacific time or by appointment. We'll use Elluminate, which requires the use of a microphone attached to your computer. Details are provided in the Angel course.


Greensheet Links
Textbooks and Readings
Course Requirements
Resources
ANGEL
ANGEL Tutorials
iSchool eBookstore
 

The semester runs from January 25 through May 17. The first day of instruction is Tuesday, January 26. The content for the course is managed through ANGEL. Students must self-enroll for this course on ANGEL between January 20 - January 28. You will be required to use a password access code. The code will be provided to you via the MySJSU Messaging system on January 20.

Course Description

Identifying distinguishing characteristics, culture and relationships of information organizations. Emphasizes theories examining the interaction between human beings and the organizations in which they work.

Course Prerequisites: Students will have the specified minimum hardware and software to participate fully in the course.

Note: Effective Spring 2009, LIBR 204 must be completed with a B grade or higher.

Course Objectives

Student Learning Outcomes
Upon successful completion of this course, students will be able to:

  • Compare management theories, principles and practices;
  • Apply analytical and strategic planning processes and skills;
  • Identify the roles and activities of managers;
  • Understand portfolios as a means of performance assessment;
  • Experience and assess working in teams;
  • Manage issues of diversity in the workplace;
  • Prepare and post a resume and use the services of the SJSU Career Center;
  • Review and use the professional and research literature of management.

LIBR 204 supports the following SLIS Core Competencies:

  • D. apply the fundamental principles of planning, management and marketing/advocacy;
  • M. demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations;
  • N. evaluate programs and services on specified criteria.

http://ischool.sjsu.edu/slis/competencies.htm

Course Requirements

Complete LIBR 203: Online Social Networking: Technology and Tools
This is a mandatory 1 unit course that introduces students to the various e-learning tools used in the SLIS program, including Angel, Elluminate and Second Life. This course must be completed by all new SLIS students within the first 4 weeks of their first semester. For more information, see http://ischool.sjsu.edu/classes/coursedesc.htm

Assignments
All assignments included in the following chart are linked to the Student Learning Outcomes (SLOs), and a few directly support SLIS Core Competencies. Details will be provided in Angel.

  • Angel Online Discussion/Class Participation
    This class is taught completely online using the Angel course management system as the primary means of disseminating information and communicating with each other. You will be expected to participate in a weekly discussion forum. The lessons open Monday morning of each week and end the following Sunday, 11:55 p.m. (pacific time).
    SLOs: Identify the roles and activities of managers; Managing issues of diversity in the workplace.
    SLIS Core Competency: apply the fundamental principles of planning, management, and marketing/advocacy.
     
  • Resume and e-portfolio
    You will be asked to submit your resume to the Career Center for their feedback and for inclusion in the student resume database, SpartaJobs. You will also be asked to upload the same resume and at least two examples of the work you produce this term to your Angel ePortfolio.
    SLOs: Understand portfolios as a means of performance assessment; Prepare and post a resume and use the services of the SJSU Career Center.
     
  • Analytical essay: Management Theory, Principles & Practices—Then and Now
    You will read, analyze, and respond to one recent management article accessed through the Business Source Complete (BSC) database (that’s the now). You will then compare and contrast the theory, principles, and practices presented to the management concepts covered in chapter 2 of your text (that’s the then). The analytical review will be four to five pages, double-spaced.
    SLOs: Compare management theories, principles and practices; Review and use the professional and research literature of management; Identify the roles and activities of managers.
     
  • Environmental Scan
    • Part 1 – Undercover assignment: You will visit a public library at which you are not recognized and do not work. During your time at the library, you will observe both internal and external environmental variables that impact management of the library. You will include reference to marketing materials, services provided, and observations of structure and management philosophy.
    • Part 2 – Gathering additional information: You will supplement the information obtained through the library visit with additional sources, such as interviews with management or staff, demographic and budget information from the local government website, postings made to the library website. This document will follow the APA format and will be four to five pages, double-spaced.
    SLOs: Identify the roles and activities of managers.
    SLIS Core Competency: evaluate programs and services on specified criteria.
     
  • Strategic Plan - Group Project
    • Part 1: You will be assigned to a 4-5 member team, which will create a strategic plan for a library or other information management organization. The strategic plan must include a SWOT analysis (strengths, weaknesses, opportunities & threats). Each member will select a department or unit to represent, and it will include at least one strategic initiative proposed by each team member related to their role. The document should approximately 1500 words, and you are expected to complete it using a wiki.
    • Part 2: You will prepare a summary of the plan that would explain the strategic goals for the planning period to employees and the public whose support you need to be successful. You can do this in one of three ways: narrated slide presentation, video presentation, PPT presentation recorded in Elluminate. If electing to do a slide show, you should include 8-10 slides. If creating a video, it should be no more than 3 minutes in length.
    • Part 3: Peer Evaluation: After the assignment is complete, each member of the group is required to evaluate the performance of each other member of their group.
    SLOs: Apply analytical and strategic planning processes and skills; Experience and assess working in teams.
    SLIS Core Competency:
    Demonstrate oral and written communication skills necessary for group work, collaborations and professional level presentations.
     
  • Operational Plan – Individual Project
    You will expand upon the work completed in the group project by developing an operational plan for the department/role you assumed when working on the strategic plan. This operational plan will reflect the overall goals and objectives from the strategic plan for the first year. In two to three paragraphs, you will introduce the department or u nit. The balance of the plan will be in bulleted points or chart format. No concluding statement is expected. This project assignment would be the equivalent of 3-4 pages. You will be expected to upload a word document to Angel for grading but also to add this portion to your group’s strategic plan in some way that works for your group.
    SLOs: Apply analytical and strategic planning processes and skills; Identify the roles and activities of managers.

Course Calendar: "subject to change with fair notice."

WeekStart & End Dates

Readings from Text and Major Assignments

1
 
1/26 - 1/31
 
Readings:
Management Basics for Information Professionals, 2nd edition
Foreword, Preface, and Chapters 1 and 2 (Introduction and Management Concepts), pp. 3-38.
Assignment:
Introduction (Discussion 1) and Resume – due 11:55 p.m. (pacific) on 1/31. Contact Jill Klees of the Career Center to get some very good feedback on your resume. Revise it as she recommends, and then upload to SpartaJobs. See directions in the assignment area.
2
 
2/1 - 2/7
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapters 3 and 4 (The Operating Environment and Managing Diversity), pp. 39-78
Assignments:
Discussion 2 (Managing Diversity) – Go to discussion area and respond to my post by 11:55 p.m. on 2/7.
Assignment: Analytical Essay: Management Theory, Practices & Principles – Then and Now due end of week 4 (11:55 p.m. on 2/21)
3
 
2/8 - 2/14
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 5 (Marketing), pp. 81-104.
Assignment:
Discussion 3 (Marketing) – Go to discussion area and respond to my post by 11:55 p.m. on 2/14.
4
 

 2/15 - 2/21

Note: Monday 2/15 Furlough Day staff & faculty

Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 6 and 7 (Change and Innovation & Decision Making), pp. 107-144.
Assignments:
Discussion 4 - Go to discussion area and respond to my post by 11:55 p.m. on 2/21.
Note: Analytical Essay: Management Theory, Practices & Principles – Then and Now due 11:55 p.m. 2/21.
5
 

 
2/22 - 2/28

Note: Friday 2/26 Furlough Day staff & faculty.

Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 8 (The Planning Process), pp. 145-164.
Assignments:
Discussion 5 – Go to discussion area and respond to my post by 11:55 p.m. on 2/28
Assignment: Environmental Scan due 11:55 p.m. 3/14.
6
 
3/1 - 3/7
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapters 9 and 10 (Power, Authority and Responsibility & Delegation), pp.165-221.
Assignment:
Discussion 6 - Go to discussion area and respond to my post by 11:55 p.m. on 3/7.
7
 

3/8 - 3/14

Note: Friday, 3/12 Furlough Day staff.

Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 11 (Performance, Quality and Control), pp. 223-253.
Assignments:
Discussion 7 – Go to discussion area and respond to my post by 11:55 p.m. on 3/14.
Note: Environmental Scan due 11:55 p.m. 3/14.
8
 
3/15 - 3/21
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 12 (Communication), pp. 255-291.
Assignments:
Discussion 8 – Go to discussion area and respond to my post by 11:55 p.m. on 3/21
Assignment: Group Project/Strategic plan due 11:55 p.m. on 4/18 and Operational Plan due 11:55 p.m. on 5/2.
9
 

 3/22 - 3/28

Note: Friday, 3/26 Furlough Day Staff

Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 13 (Motivation), pp.293-327.
Assignment:
Discussion 9 – Go to discussion area and respond to my post by 11:55 p.m. on 3/28
Spring Break - 3/29 - 4/04 - Relax and enjoy!
10
 

4/5 - 4/11

Note: Friday 4/9 Furlough Day staff

Readings:
  • Management Basics for Information Professionals, 2nd edition. Chapter 14 (Leadership), pp. 329-355.
  • Monograph by Jim Collins, “Good to Great and the Social Sectors: Why Business Thinking is not the Answer.” (36 pages)
Assignment:
Discussion 10 – Go to discussion area and respond to my post by 11:55 p.m. on 4/11.
11
 
4/12 - 4/18
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 15 (Managing People), pp. 359-404.

Assignment:
Discussion 11 – Go to discussion area and respond to my post by 11:55 p.m. on 4/18.

Note: Strategic lans due by 11:55 p.m. on 4/18.

12
 
4/19 - 4/25
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 16 (Managing Money), pp. 405-454.
Assignments:
Discussion 12 – Go to discussion area and respond to my post by 11:55 p.m. on 4/25.
13
 
4/26 - 5/2
 
Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 17 (Managing Technology), pp. 455-479.

Assignment:
Discussion 13 – Go to discussion area and respond to my post by 11:55 p.m. on 5/2.

Note: Operational Plan - due 11:55 p.m. on 5/2.

14
 
5/3 - 5/9

Note: Thursday, 5/6 Furlough Day faculty and 5/7 Furlough Day staff.

Readings:
Management Basics for Information Professionals, 2nd edition
Chapter 18 (Managing and Planning Physical Facilities), pp. 481-502.
Assignments:
Discussion 14 – Go to discussion area and respond to my post by 11:55 p.m. on 5/9.
15
 
5/10 - 5/16

Note: 5/11 and 5/12 Faculty retreat at SJSU

Note 2: 5/13 and 5/14 Faculty Institute at SJSU

Note 3: Convocation 5/15 - 1 p.m. at SJSU

Readings:
Management Basics for Information Professionals, 2nd edition
Chapters 19 and 20 (Career Development & Looking Forward), pp. 505-567.
Assignments:
Discussion 15 – Go to discussion area and respond to my post by 11:55 p.m. on 5/16.
  • Electronic Portfolio – post updated resume and samples of work to the e-portfolio in Angel by 11:55 p.m. 
  • SpartaJobs – Post at least 2 weeks BEFORE 5/10. I will add credit for those available on after 5/16.
 5/17Course Completion: Last official day of instruction. Please complete a SOTE (Student Opinion of Teaching Effectiveness) by 11:55 p.m. on 5/17. Course grades will be available in Angel by 5/18 - or earlier if all work is submitted early.

Note: All work must be submitted by the assigned date for full credit unless you contact the instructor ahead of time to make other arrangements - or unless  there are verifiable extenuating circumstances. Work turned in late is subject to a 10% penalty.

Grading

Assignment Points Percentage Due Date
Angel Participation 150 18.75% Weekly
Analytical Essay 100 12.50% 2/21
Environmental Scan 100 12.50% 3/14
Group - Strategic Plan 300 37.50% 4/18
Individual - Operation Plan 100 12.50% 5/2
SpartaJobs 25 3.125% 5/16
ePortfolio 25 3.125% 5/16
Total Possible 800 100%  

Additional Information

Discussions: Are required and will be based on course readings and assignments. Articles may be either posted to Angel or reached through a link posted to Angel.

Assignment Due: All assignments are due 11:55 p.m. of the due date.

Course Completion: All course work must be completed by midnight, Sunday, May 16, 2010 (class is over May 17 – time is needed to evaluate work and post grades so you can check for accuracy before the course closes).

Grade Penalties: Penalties are also assessed in the following situations:

  • Errors in spelling, grammar, and syntax will be subject to a grade penalty.
  • Evidence of plagiarism will result in a grade of F for the course.
  • Penalty for late or missed work – Automatic 10% deduction for late work. Missed work averaged in as a 0.

Participation: Participation is gauged by your submissions to the assignments and posts in response to the discussion questions. Virtual office hours are scheduled for Monday evenings throughout the semester using Elluminate. Be sure to take advantage of those opportunities to ask questions about the course material or just to touch base with the instructor.

Textbooks and Readings

Required Textbook:

  • American Psychological Association (2009). Publication Manual of the American Psychological Association (6th ed.) Chicago: American Psychological Association. Available through Amazon: 1433805618. arrow gif indicating link outside sjsu domain
  • Collins, J. (2005). Good to great and the social sectors: A monograph to accompany good to great. New York: Neal-Schuman. Available through Amazon: 0977326403. arrow gif indicating link outside sjsu domain
  • Evans, G. E., & Ward, P. L. (2007). Management Basics for Information Professionals (2nd ed.). New York: Neal-Schuman. Available through Amazon: 1555705863. arrow gif indicating link outside sjsu domain


Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F

 

In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at http://www.sjsu.edu/senate/docs/S90-5.pdf. More detailed information on a variety of related topics is available in the SJSU catalog at http://info.sjsu.edu/web-dbgen/catalog/departments/LIS.html. In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at http://info.sjsu.edu/static/catalog/policies.html. Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at http://www.sjsu.edu/provost/services/academic_calendars/. The Late Drop Policy is available at http://www.sjsu.edu/aars/policies/latedrops/policy/. Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at http://www.sjsu.edu/advising/.

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7, http://www.sjsu.edu/senate/docs/S12-7.pdf, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at http://www.sjsu.edu/senate/docs/F15-7.pdf requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at http://www.sjsu.edu/studentconduct/.

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at http://www.sjsu.edu/president/docs/directives/PD_1997-03.pdf requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at http://www.sjsu.edu/aec to establish a record of their disability.

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