INFO 282-14
Crisis Management Planning, Communication, and Deployment in Information Organizations
Summer 2021 Syllabus

Donna Zuiderweg
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Office Hours: Virtual by appointment. Evenings and weekends only upon request


Syllabus Links
Textbooks

CLOs
Competencies
Prerequisites
Resources
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iSchool eBookstore
 

Canvas Information: Courses will be available beginning June 1st, 6 am PT unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.

You will be enrolled in the Canvas site automatically.

Course Description

Crises arise in all types of libraries and information organizations. Information professionals must prepare to address the immediate crisis and its aftermath and effectively communicate to stakeholders. Students will explore crisis scenarios and the intersection of business continuity, emergency response, and communication planning.

Course Calendar

This calendar of topics and assignments is subject to change with fair notice.  A detailed calendar will be available on the first day of the course.

MODULE

TOPIC

ASSIGNMENT

1

Introduction to the course

Voicethread #1: Introduction (Individual post, listen to 2 classmates’ posts)

Blog Entry #1: (Word Count: 200 minimum; 300 maximum)

2

Business continuity plan: purpose, components

 

Voicethread #2: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Blog Entry #2: Written response to prompt related to one or more articles from the reading list. (Word Count: 200 minimum; 300 maximum)

3

Business continuity plan: considerations, development

 

Voicethread #3: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Written Assignment #1

4

Emergency response plan: purpose, components 

 

 

Voicethread #4: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Blog Entry #3: Written response to prompt related to one or more articles from the reading list. (Word Count: 200 minimum; 300 maximum)

5

Emergency Response plan: considerations, development

 

Voicethread #5: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Written Assignment #2

6

Crisis Communication plan: purpose, components

 

 

Voicethread #6: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Blog Entry #4: Written response to prompt related to one or more articles from the reading list. (Word Count: 200 minimum; 300 maximum)

7

Crisis Communication plan: considerations, development

Blog Entry #5: (Word Count: 200 minimum; 300 maximum)

8

Updating, testing through exercises, reflection after a crisis

 

 

Voicethread #7: (Individual post of minimum 60 seconds; maximum 120 seconds; 2 responses to peers)

Final Written Assignment: Prepare a paper (1,500-word minimum)

Assignment Submission

  • Assignments must be double-spaced using a 12-point font and include a one-inch margin on all sides. They must be submitted by 11:59 pm PT on the day that they are due using the Canvas drop box provided in the relevant weekly module. 
  • Extra credit is not available
  • I will not accept any late assignments. If the assignment is submitted late, then there will be no grade assigned and you will receive “0.”

Grading

6 VoiceThread Assignments: 18 possible points
Grading: 3 points per VoiceThread points if the student submits a cogent response to all VoiceThreads at the required length and responds to a minimum of two classmates.
Due dates: June 10, June 17, June 24, July 1, July 8, July 15
CLOs #1, #2, and #3

6 Discussion Post Assignments: 12 possible points
Grading: 2 point per discussion if the student submits a cogent response to all discussion prompts at the required length.
Due dates: June 13, June 20, July 4, July 18, July 25, Aug 1
CLOs #1, #2, and #3

Written Assignment 1 – 15 possible points
Grading: At least 10 points if the student submits the required number of scenarios and demonstrates understanding of business continuity and the important components.
Due date: June 27
CLOs #1, #2, and #3

Written Assignment 2 – 15 possible points
Grading: At least 10 points if the student submits the required number of scenarios and demonstrates understanding of emergency response and the important components.
Due date: July 11
CLOs #1, #2, and #3

Final Paper – 40 possible points
Grading: At least 20 points if the student submits a paper on an assigned crisis scenario that addresses the components and demonstrates an understanding of crisis response and communication.
Due date: August 1
CLOs #1, #2, and #3

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 200, INFO 204. 

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Identify various types of crises, stakeholders and level of response needed to manage and communicate through the crisis.
  2. Understand the purpose and components of the three plans necessary to successful crisis management: business continuity, emergency response, and communications. How and why each is developed and when they intersect in a crisis.
  3. Test and demonstrate an understanding of crisis management and response through discussion and written exercises.

Core Competencies (Program Learning Outcomes)

INFO 282 supports the following core competencies:

  1. D Apply the fundamental principles of planning, management, marketing, and advocacy.
  2. M Demonstrate professional leadership and communication skills.

Textbooks

Required Textbooks:

  • Wilkinson, F., Lewis, L., & Dennis, K. (2010). Comprehensive guide to emergency preparedness and disaster recovery. ALA. Available through Amazon: B00A0BFLH6arrow gif indicating link outside sjsu domain

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F

 

In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
    For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: https://www.sjsu.edu/curriculum/courses/syllabus-info.php. Make sure to visit this page, review and be familiar with these university policies and resources.

In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.

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