INFO 282-01
Seminar in Library Management
Topic: Change Management
Spring 2016 Greensheet

R Barefoot
E-mail
Office Location:
Online
Office Hours: Virtually, by appointment via email or Blackboard Collaborate.  Optional Office Hours.
Class Days/Time: Online, asynchronous


Greensheet Links
Textbooks
CLOs
Competencies
Prerequisites
Resources 
Canvas
iSchool eBookstore
 

Course Format

Canvas Information: Courses will be available beginning January 28th, 6 am PT unless you are taking an intensive or a one unit or two unit class that starts on a different day. In that case the class will open on the first day that the class meets.

You will be enrolled into the Canvas site automatically.

This course will be offered completely online and students must have Internet connectivity and technology requirements, such as computer, special hardware devices or software apps that are used for other iSchool courses.  Students must have these hardware and software configurations to participate in the classroom activities.

Faculty Web Page and MYSJSU Messaging
Course materials such as syllabus, handouts, notes, assignment instructions, etc. can be found in the Canvas learning management system course website.

Course Description

Application of management theory will be applied to specific problems. Readings and discussions of the development of effective strategies for planning and implementing organizational change will be shared.  

Other Readings

Week 1

Randall Englund, Creating the Project Office, (2003) pp. 58-69.

Stanely A. Deetz, Sarah J. Tracy, and Jennifer Lyn Simpson, Leading Organizations through Transition: Communication and Cultural Change, (1999) pp. 60-61, and pp. 67-68.

Constance E. Helfat..[et al.] Dynamic Capabilities: Understanding strategic change in organizations, (2007) pp. 119-120.

Cawsey, T.F., Toolkit for Organizational Change, (2007) pp. 1-21.

Week 2

George, B., McLean, A., & Craig, N. Finding your true north: A personal guide,(2008) San Francisco: Jossey-Bass. pp. 20-22. 

Randall Englund, Creating the Project Office,(2003) pp 75-80.

http://www.journalamme.org/papers_vol43_1/43155.pdf

Stephen M.R. Covey, The Speed of Trust, (2007) pp. 236-245.

Week 3

Randall Englund, Creating the Project Office, (2003) pp. 70-72.

Cawsey, T.F., Toolkit for Organizational Change, (2007) pp. 7-10.

Week 4:

Guy Kawasaki, Enchantment: the art of changing hearts, minds, and actions, (2011) pp.  81-85 and pp. 104-109.

Cawsey, T.F., Toolkit for Organizational Change, (2007) pp. 53-83.

Library Liaison
For assistance please contact our library liaison, Ann Agee:
http://ischool.sjsu.edu/people/faculty/king-library-liaison

Week 1

25 pts

Basic Overview and Visioning Change

Student Discussion: (5 points) Introduce yourself, your goals for taking the course, and state how comfortable you are with being a change agent. Include a quote on change and tell us why it inspires you. CLO #1 CLO #4

Student Discussion: (5 points) Using the reading on how to craft a message of change in Leading Organizations Through Transitions, pp. 67-68, choose a recent situation on the news or in your organization where meaning was contested.  What were the key elements necessary for the listeners to understand?  Create an improved message using descriptive word images that better describe the message and ensure clarity, consistency, and comprehension.  Post below.  Respond to other posts with your own thoughts on clarity, consistency and comprehension. CLO #1, CLO #

Group Assignment: (10 points) Assess Change, read the following four selections and post a 2 page paper (or 2 minute video recording) summary, double spaced, on what you see is Organizational Change and how it impacts our workplaces. CLO #1, CLO#2

  • Creating the Project Office, by Randall Englund (2003)    Englund p58-69.pdfPreview the documentView in a new window
  • Dynamic Capabilities: Understanding strategic change in organizations, by Constance E. Helfat...[et al.] (2007)   Helfat pp119-120.pdfPreview the documentView in a new window
  • Leading Organizations Through Transition: Communication and Cultural Change, by Stanley Deetz, Sarah J Tracy, and Jennifer Lyn Simpson. (1999) Deetz p60-61 67-68-1.pdfPreview the documentView in a new window
  • Toolkit for Organizational Change, by Cawsey, T.F. (2007)   Cawsey p1-21-2.pdfPreview the documentView in a new window

Unit Quiz: (5 points)

Week 2

25 pts

Working With Staff to Implement Change

Student Discussion: (1 point) Read The Speed of Trust, pp. 236-245 and discuss the differences in organizations. CLO #2

Student Assignment: (9 points) Interview a leader that has facilitated change. Submit results with assessment. Do not interview a project leader but where someone's major role is a change leader. CLO #3

Group Assignment: (10 points) Read Case Study on SSP and explain how the Life Cycle: PLAN DO CHECK ACT (PDCA) tool would help you with the project proposal and team development around this issue?  Post your response in a one page paper, double spaced, or in a 2 minute video? CLO #1, CLO #2, CLO #3

Unit Quiz: (5 points)

Week 3

25 pts

Building Teams in the Midst of Ambiguity and Change

Student Discussion: (5 points) Discuss uses of understanding and developing team dynamics using the four animal types explained in this Unit. CLO#2, CLO#3, CLO#4

Student Assignment: (5 points) Using Toolkit for Organizational Change, by Cawsey, T.F. (2007) pp. 7-10Preview the documentView in a new window.  Have you acted in any four of these Managerial Roles? Have you ever needed to shift from one role to another to lead organizational change? How might you successfully shift from one role to another to lead organizational change? Submit your response in a double-spaced 1-page paper. CLO #2, CLO #3 

Group Assignment: (10 Points) Utilize the SJSU SI digital library (Links to an external site.) to identify current change research effecting libraries, their customers, staff, operations, facilities, access, etc.. Please include research effecting how rural or economically challenged countries are dealing with meeting the demands of educating communities. Summarize your findings and provide analysis in your two page, double-spaced report. Also include results of your group discussing what is happening in your own library experiences. CLO #1, CLO #3, CLO #4

Unit Quiz: (5 points)

Week 4

25 pts

Motivating Staff to Innovate

Student Discussion: (5 points) Read Enchantment: the art of changing hearts, minds, and actions, pp. 104-109. Did you find anything that improved your understanding of organizational change? Post your answer online. CLO #4

Student Assignment: (5 points) The chart, Influence Tactics, in Tools For Organizational Change, identifies a list of tactics commonly used in organizations when motivating change. Which have been used on you, and how successful were they, and why?” CLO #3

Final Project:  See below

Unit Quiz: (5 points)

Unit 4

15 pts

Summary and Final Assignment

Final Group Assignment: (15 points) Choose either one of the case studies below or propose one from your group that may be approved for final project.  Explain how the Life Cycle: PLAN DO CHECK ACT (PDCA) tool would help the leader with the project proposal and team development around the Media Collection issue below. Submit your response in a 5 page report, double spaced or media recording(s). Points given for your project team's creative application and comparison of the PDCA tool and other tools learned in the course, as well as the analysis of possible outcomes.  OR your team may propose a final project for approval that provides opportunities similar to the ones seen in these scenarios below:  CLO #1 CLO #4

Case Study 

The media collection is dated and non responsive to the faculty and student needs.  Many titles are no longer of value to the current course offerings.  Many select titles are found online; and the digital collection is growing in size and popularity.  The media funding for new acquisitions is not as healthy as you know it could be.  One of the issues is that staff is still directed to buy tape format which diffuses the effectiveness of the media funding for digital or disc formats.  You have a library team where three staff members disagree on how to move forward to solve this issue, and come up with a proposal that is due to administration in one month. Outline a strategy on how you would lead this team towards discussion, brainstorming, establishing priorities, and provide a proposal for administration.

Case Study 

Horace Library has just been given a small grant of $10,000 for media collection materials that must be used in the next four weeks. They must be in disc format according to the goals of the library's strategic plan. The current media collection is dated with 35% still in tape format. You have an intern that is transferring to digital format any titles that are non replaceable, although a lot is replaceable. How do you move away from tape technology and go strictly recorded disc technology along with online, downloadable format for the recorded books, DVDs, and music collections? How do you build that sense of urgency into your approach working with the stakeholders? You have a music librarian, reference librarian, and a digital services librarian among others to discuss changes with.  Provide the strategy in a project plan that will rally your stakeholders, focus their efforts and provide a collaborative goal.

  • Tentative course calendar including assignment due dates, quiz dates, date of final project are subject to change with fair notice.

Grading Policy

  • Percentage weight of grade given to each assignment is noted above.
  • Extra credit options are unavailable.
  • All assignments must be submitted by 11:59PM (PST) on the day the assignment is due. Late assignments will be reduced by 20% of point value per day late. Please contact Instructor, Ruth Barefoot, if a medical or a family/personal emergency prevents you from submitting an assignment on time. Student participation will be assessed per occurrence where dialog has been requested on discussions, posts and assignments. Attendance and participation is required throughout the course.

Classroom Protocol
There are no synchronous classroom experiences scheduled this seminar. However, all students will be expected to participate, support an atmosphere of collegial respect, be prompt when arriving for any scheduled office hour consult, and turn in course requirements by/before their due date.

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 200, INFO 204. 

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Define organizational change and describe how it affects library organizations today.
  2. Explain implementation challenges experienced by exemplary leaders in business or libraries.
  3. Analyze the range and complexity of change leadership styles.
  4. Apply research-based best practices to significant areas of change leadership responsibility.
  5. Develop a plan for implementing a specific change in the workplace.
  6. Create a personal growth plan for continued change leadership development.

Core Competencies (Program Learning Outcomes)

INFO 282 supports the following core competencies:

  1. B Describe and compare organizational settings in which information professionals practice.
  2. D Apply the fundamental principles of planning, management, marketing, and advocacy.
  3. M Demonstrate oral and written communication skills necessary for professional work including collaboration and presentations.

Textbooks

No Textbooks For This Course.

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F

 

In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
    For core courses in the MLIS program (not MARA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation.  You must repeat the class the following semester. If -on the second attempt- you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).

University Policies

General Expectations, Rights and Responsibilities of the Student

As members of the academic community, students accept both the rights and responsibilities incumbent upon all members of the institution. Students are encouraged to familiarize themselves with SJSU's policies and practices pertaining to the procedures to follow if and when questions or concerns about a class arises. See University Policy S90-5 at http://www.sjsu.edu/senate/docs/S90-5.pdf. More detailed information on a variety of related topics is available in the SJSU catalog at http://info.sjsu.edu/web-dbgen/catalog/departments/LIS.html. In general, it is recommended that students begin by seeking clarification or discussing concerns with their instructor. If such conversation is not possible, or if it does not serve to address the issue, it is recommended that the student contact the Department Chair as a next step.

Dropping and Adding

Students are responsible for understanding the policies and procedures about add/drop, grade forgiveness, etc. Refer to the current semester's Catalog Policies section at http://info.sjsu.edu/static/catalog/policies.html. Add/drop deadlines can be found on the current academic year calendars document on the Academic Calendars webpage at http://www.sjsu.edu/provost/services/academic_calendars/. The Late Drop Policy is available at http://www.sjsu.edu/aars/policies/latedrops/policy/. Students should be aware of the current deadlines and penalties for dropping classes.

Information about the latest changes and news is available at the Advising Hub at http://www.sjsu.edu/advising/.

Consent for Recording of Class and Public Sharing of Instructor Material

University Policy S12-7, http://www.sjsu.edu/senate/docs/S12-7.pdf, requires students to obtain instructor's permission to record the course and the following items to be included in the syllabus:

  • "Common courtesy and professional behavior dictate that you notify someone when you are recording him/her. You must obtain the instructor's permission to make audio or video recordings in this class. Such permission allows the recordings to be used for your private, study purposes only. The recordings are the intellectual property of the instructor; you have not been given any rights to reproduce or distribute the material."
    • It is suggested that the syllabus include the instructor's process for granting permission, whether in writing or orally and whether for the whole semester or on a class by class basis.
    • In classes where active participation of students or guests may be on the recording, permission of those students or guests should be obtained as well.
  • "Course material developed by the instructor is the intellectual property of the instructor and cannot be shared publicly without his/her approval. You may not publicly share or upload instructor generated material for this course such as exam questions, lecture notes, or homework solutions without instructor consent."

Academic integrity

Your commitment, as a student, to learning is evidenced by your enrollment at San Jose State University. The University Academic Integrity Policy F15-7 at http://www.sjsu.edu/senate/docs/F15-7.pdf requires you to be honest in all your academic course work. Faculty members are required to report all infractions to the office of Student Conduct and Ethical Development. The Student Conduct and Ethical Development website is available at http://www.sjsu.edu/studentconduct/.

Campus Policy in Compliance with the American Disabilities Act

If you need course adaptations or accommodations because of a disability, or if you need to make special arrangements in case the building must be evacuated, please make an appointment with me as soon as possible, or see me during office hours. Presidential Directive 97-03 at http://www.sjsu.edu/president/docs/directives/PD_1997-03.pdf requires that students with disabilities requesting accommodations must register with the Accessible Education Center (AEC) at http://www.sjsu.edu/aec to establish a record of their disability.

icon showing link leads to the PDF file viewer known as Acrobat Reader Download Adobe Acrobat Reader to access PDF files.

More accessibility resources.