INFO 282-19 (1-Unit)
Knowledge Management
Spring 2021 Syllabus

Crystal Megaridis
Office Hours: While I have no office hours, I am readily available by phone or email. Contact me via email to arrange for a phone call. I will normally respond to all email within 24 hours. If I will be traveling or otherwise unavailable for a few days, you will be notified in advance.

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Canvas Information: Courses will be available beginning January 27th at 6 a.m. Pacific Time unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.

This course runs from February 3rd - March 3rd. It will be available on Canvas on February 3rd at 6 am Pacific Time.

You will be enrolled in the Canvas site automatically.

Course Description

This course introduces the core concepts of Knowledge Management, as well as the roles and opportunities for Knowledge Managers. It features discussions on characteristics of knowledge management programs, organization and operational issues, the importance of working with people, and enabling technologies.

Course Requirements


This course has four (4) Unit assignments that follow a similar structure: 1) Watch lecture 2) Read the assigned paper(s) as well as one self-selected paper on Unit topic. 3) Combine Unit learning and readings with critical thinking to create short discussion paper between 500-700 words and post on classroom forum 4) Participate in classroom forum discussion on a minimum of two classmates' discussion papers.

  • This course requires a brief introductory video. 
  • This course also requires one (1) 5-7 minute video discussion presentation in lieu of a discussion paper for Unit 3.
  • For the videos: Everyone has access to Studio for this, or you may use any video technology you prefer, but it must include a transcript to ensure that it is accessible to all.

Course Calendar

This calendar is subject to change with fair notice. The first column indicates the day discussion paper is due to be posted on Canvas. The second column indicates the day participative discussion is due for the Unit. All assignments are due on the assigned day by 11:59 PM PDT.

Course Calendar of Assignment Due Dates

Assignment posted on forum: Participative discussion on forum: Unit Topic:
2/9/2021 2/10/2021 Unit 1: Video introduction (Due 2/8/2021); Introduction to Knowledge Management - history, definitions, and core concepts - Supports CLO #1, CLO #2, and CLO #3
2/16/2021 2/17/2021 Unit 2: Components of the Knowledge Management Program - Supports CLO #1, CLO #2, and CLO #3
2/23/2021 2/24/2021 Unit 3: Working and collaborating with people - Supports CLO #2
3/2/2021 3/3/2021 Unit 4: Enabling technologies; Success factors: Further Learning - Supports CLO #1, CLO #2, and CLO #3


The following is a breakdown of the assignments and grading. Full details of each assignment will appear on Canvas.

Grading By Unit

Points per Unit   Specific Assignments and Point Values
Unit 1: 25 points Video introduction - 2 points; Lecture / Readings / Paper - 15 points; Participatory forum discussion - 8 points
Unit 2: 23 points Lecture / Readings / Paper - 15 points; Participatory forum discussion - 8 points
Unit 3: 29 points Lecture / Readings / Video discussion - 21 points; Participatory forum discussion - 8 points
Unit 4: 23 points Lecture / Readings / Paper - 15 points; Participatory forum discussion - 8 points

Extra Credit

There is no extra credit for this class.

Late Work

Late work will only be accepted with prior approval of the instructor. 

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 200, INFO 204

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Describe the characteristics of a knowledge management program and the variety of environments in which they are found.
  2. Identify the organizational and operations issues related to knowledge management programs.
  3. Demonstrate an understanding of the value of knowledge management programs to a parent organization.

Core Competencies (Program Learning Outcomes)

INFO 282 supports the following core competencies:

  1. B Describe and compare organizational settings in which information professionals practice.


No Textbooks For This Course.

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
    For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: Make sure to visit this page, review and be familiar with these university policies and resources.

In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.

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