INFO 282-01
Crisis Management Scenarios: The Emerging Role of the Information Professional (2-Unit)
Fall 2021 Syllabus

Jennifer Jumba
Office Location: Cleveland, Ohio
Office Hours: By appointment

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Canvas Information: Courses will be available beginning August 30th, at 6 am PT unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.

This is a two-unit course that runs from August 30-October 25 so the class will open on August 30th. 

You will be enrolled in the Canvas site automatically.

Course Description

Crisis situations arise in all types of libraries and impact staff and users.  Information professionals must be prepared to meet the social, psychological, medical and legal situations caused by drug overdoses, sexual assault, homelessness, neglect and mental illness.  Students will explore the issues and possible resolutions to social crisis management.

Course Requirements

For weekly discussions and assignments, a webcam and/or microphone is required. 


Weekly Topic Discussion Threads: supports CLO #1, 4

Weekly Quizzes: supports CLO #2, 4

Community Resources Infographic: supports CLO #23

Social Crisis Staff Training Outline OR Social Crisis Community Program Outline: supports CLO #2, 3

Reflection Paper: supports CLO #1, 4

Course Calendar

Week Topic Activity  Assignment 

Course Overview; Expectations

Introductions with VoiceThread Post 

Due Spetember 1st and Reply Due September 3rd

9-6 Social Crises

VoiceThread Post

Due September 8th and Reply Due September 10th

Quiz #1 

Due September 12th 

9-13 Body Language; Microexpressions

Written Discussion Post 

Due September 15th and Reply Due September 17th

Community Infographic Due September 17th 
9-20 Techniques and Tips

VoiceThread Post

Due September 22nd and Reply Due September 24th 

Quiz #2 Due September 26th
9-27 Libraries Handle Social Crises

Written Discussion Post 

Due September 29th and Reply Due October 1st

10-4 Community Impact and PR

VoiceThread Post

Due October 6th and Reply October 8th 

Staff Training Outline OR Community Program Outline Due October 8th

VoiceThread "Pitch" Due October 8th 

10-11 Future and Resiliency

Written Discussion Post

Due October 15th and Reply Due October 17th

Quiz #3 Due October 17th 


Due October 20th 

Reflection Paper

Due October 25th 


  • Weekly Discussion Threads  25 points
  • Weekly Quizzes  15 points
  • Community Resources Infographic 15 points Staff Training Outline/Community Program Outline  20 points
  • Reflection Paper  25 points
  • In the working world, projects are often collaborative in nature and deadlines are important.  It is my goal to make sure that you are aware of deadlines and are known to be a responsible colleague throughout your career.  Therefore, for every 24 hours that an assignment is late, 2 points will be deducted from your grade.

Course Workload Expectations

Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.

Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.

Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.

Course Prerequisites

INFO 282 has no prequisite requirements.

Course Learning Outcomes

Upon successful completion of the course, students will be able to:

  1. Discuss the ways in which social issues impact the safety of staff and users.
  2. Investigate and identify the social, psychological, medical and legal resources that can be utilized to resolve crisis situations.
  3. Research and design a training program for library staff or develop a community program hosted by the library as it relates to one of the four social issues (drugs, sexual assault, homelessness and mental illness).
  4. Demonstrate an understanding of the legal and ethical issues surrounding these social issues.

Core Competencies (Program Learning Outcomes)

INFO 282 supports the following core competencies:

  1. C Articulate the importance of designing programs and services supportive of diversity, inclusion, and equity for clientele and employees.
  2. D Apply the fundamental principles of planning, management, marketing, and advocacy.
  3. M Demonstrate professional leadership and communication skills.
  4. N Evaluate programs and services using measurable criteria.


No Textbooks For This Course.

Grading Scale

The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:

97 to 100 A
94 to 96 A minus
91 to 93 B plus
88 to 90 B
85 to 87 B minus
82 to 84 C plus
79 to 81 C
76 to 78 C minus
73 to 75 D plus
70 to 72 D
67 to 69 D minus
Below 67 F


In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:

  • C represents Adequate work; a grade of "C" counts for credit for the course;
  • B represents Good work; a grade of "B" clearly meets the standards for graduate level work or undergraduate (for BS-ISDA);
    For core courses in the MLIS program (not MARA, Informatics, BS-ISDA) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
  • A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.

Graduate Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA). Undergraduates must maintain a 2.0 Grade Point Average (GPA).

University Policies

Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: Make sure to visit this page, review and be familiar with these university policies and resources.

In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.

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