Library Services for Racially and Ethnically Diverse Communities
Summer 2019 Syllabus
Canvas Login and Tutorials
Canvas Information: Courses will be available beginning June 3rd, 6 am PT unless you are taking an intensive or a one-unit or two-unit class that starts on a different day. In that case, the class will open on the first day that the class meets.
You will be enrolled in the Canvas site automatically.
This course focuses on developing skills for planning, implementing and evaluating programs for addressing the information needs of racially, ethnically, and linguistically diverse communities. Reviews the major national, state and local studies.
Assignments and Grading
The assignments for this course are:
|Online Discussions||20%||Supports CLO #1, CLO #2|
|Visit Reports||10%||Supports CLO #3|
|Critical Notes||20%||Supports CLO #4|
|Term Paper||50%||Supports CLO #1, CLO #2, CLO #3|
Lecture #1: Overview/Issues
Lecture #2: Topic selection
Lecture #3: Theoretical models & approaches
Lecture #4: Needs assessment
Library visit report
Due by 06/23
Lecture #5: Community analysis and survey research
Report the proposal for your term paper
Critical notes #1
Due by 07/07
Lecture #6: Barriers to providing libraries for special groups
Lecture #7: Issues in collection development
Critical notes #2
Due by 07/21
Lecture #8: Library use by foreign students
Report the findings of your term-paper
Due by 08/11
Outline & Readings
*Note: required readings
*Caidi, N.; Allard, D. (2005). Social inclusion of newcomers to Canada: An information problem? Library and Information Science Research, 27(3), 302-324.
*Courtney, N. (2001). Barbarians at the gates; A half-century of unaffiliated users in academic libraries. Journal of Academic Librarianship, 27(6): 473-480.
Cunningham, A. (2004). Global and local support dimensions for emerging community languages. Australasian Public Libraries and Information Services, 17,113-124.
Freiband, S. J. (1992). Multicultural issues and concerns in library education. Journal of Education for Library and Information Science, 33(4): 287-294.
*Mestre, L. S. (2010). Librarians Working with Diverse Populations: What Impact Does Cultural Competency Training Have on Their Efforts? Journal of Academic Librarianship, 36(6), 479-488.
Neely, T. & Lee-Smeltzer, K. (2001). Diversity now: People, collections, and services in academic libraries. Haworth Press, Inc.
*Shen, L. (2002). The dilemma of urban library service for the homeless.
Current Studies in Librarianship, 26(1/2), 77-83.
*Stern, S. (1991). Ethnic libraries and librarianship in the United States: Models and prospects. Advances in Librarianship, 15, 77-102.
- Ethnic Groups
*Agosto, D. E. (2001). Bridging the culture gap: Ten steps toward a more multicultural youth library. Journal of Youth Services in Libraries, 14(3): 38-41.
Guerena, S. ed. (2000). Latino librarianship: A handbook for professionals (2nd edition). Jefferson, NC: MacFarland.
Haras, C. (2011). Information behaviors of Latinos attending high school in East Los Angeles. Library & Information Science Research, 33, 34-40.
Josey, E.J. & DeLoach, M. (2000). Handbook of black librarianship. Lanham, MD: Scarecrow Press.
Rubin, R. J. (2001). Planning for library services to people with disabilities. Chicago, IL: American Library Association.
*Walling, L. L. (2001). Public libraries and people with mental retardation. Public Libraries, 40(2): 115-120.
Chatman, E. A. (1992). The information world of retired women. Westport, CT: Greenwood Press.
Wu, D. & Li, Y. (2016). Online health information seeking behaviors among Chinese elderly. Library & Information Science Research, 38(3), 272-279.
- Low-Income Families
*Gehner, J. (2005). Poverty, poor people, and our priorities. Reference & User Services Quarterly, 45(2), 117-121.
*Herberger, J. (2005). The homeless and information needs and services. Reference & User Services Quarterly, 44(3), 199-202.
Kelleher, A. (2012). Not just a place to sleep: homeless perspectives on libraries in central Michigan. Library Review, 62(1/2), 19-33.
*Mooko, N. P. (2005). The information behaviors of rural women in Botswana. Library and Information Science Research, 27(1), 115-127.
Spink, A.; Cole, C. (2001). Information and poverty: Information seeking channels used by African American low-income household. Library and Information Science Research, 23, 45-65.
- ESL: Foreign Students
*Asher, C., Case, E., and Zhong, Y. (2009, May). Serving generation 1.5: Academic library use and students from non-English-speaking households. College & Research Libraries, 70(3), 258-272.
- *Doucette, W. C. (2019). Culture matters: Three initiatives to understand international students’ academic needs and experience. Tennessee Libraries, 69(1). Retrieved from https://www.tnla.org/page/69_1_Doucette
*Hughes, H. (2005). Actions and Reactions: Exploring International Students' Use of Online Information Resources. Australian Academic & Research Libraries, 36(4), 169-179.
Liu, Z. (1993). Difficulties and characteristics of students from foreign countries in using American Libraries. College & Research Libraries, 54 (1), 25-31.
Walker, C. & Click, A. (2011). Meeting the reference expectations of ESL students: The challenges of culture. College & Research Library News, 72(1), 20-23.
Burke, S. K. (2008). Use of Public Libraries by Immigrants. Reference & User Services Quarterly, 48(2), 164-174.
Dali, K. (2004). Reading by Russian-speaking immigrants in Toronto: Use of public libraries, bookstores, and home book collections. International Information and Library Review, 36(4), 341-366.
*Hoffert, B. (1994). Dragon dancers and Eastern Westerners: Serving the Asian American community. Library Journal, July, 42-45.
*Jensen, B. (2002). Service to day laborers: A job libraries have left undone. Reference & User Services Quarterly, 41(3): 228-233.
*Khoir, S., Du, J. T., & Koronios, A. (2015). Linking everyday information behaviour and Asian immigrant settlement processes: Towards a conceptual framework. Australian Academic & Research Libraries, 46(2), 86-100.
Orellana, M., Dorner, L., & Pulido, L.(2003). Accessing assets: Immigrant youth's work as family translators or "para-phrasers." Social Problems, 50(4), 505-524.
Sirikul, P. & Dorner, D. (2016). Thai immigrants’ information seeking behaviour and perception of the public library’s role during the settlement process. Library Review, 65 (8/9), 535-548.
(collection development; bibliographic instruction; reference; recruitment)
*Cichanowicz, E.; Chen, N. (2004). Planning for multilingual chat reference service in a suburban public library system. The Reference Librarian. 85, 115-126.
*Clay, E. S. (2006). They don't look like me: Library multicultural awareness and issues. Virginia Libraries, 52(4), 10 - 14.
*Collins, L.N., Howard, F, and Miraflor, A. (2009). Addressing the needs of the homeless: A San Jose Library partnership approach. The Reference Librarian, 50(1), 109-116.
*Friedman, A. (2006). Defining images: Redefining outreach to new Americans. Virginia Libraries, 52(2), 31-33.
*Gavier, M.J. & Scobey, S.E. (2001). Enhancing and promoting library services to attract diverse populations. Colorado Libraries, 27(4), 12-15.
Giesler, M. A. (2017). A place to call home?: A qualitative exploration of public librarians' response to homelessness. Journal of Access Services, 14(4), 188-214.
*Gomez, M. (2000). Who Is Most Qualified to Serve Our Ethnic-Minority Communities? American Libraries, 31(11), 39-41.
Lloyd, A., Kennan, M., Thompson, K., & Qayyum, A. (2013). Connecting with new information landscapes: Information literacy practices of refugees. Journal of Documentation, 69(1), 121-144.
*Marquis, S. (2003). Collections and services for the Spanish-speaking: Issues and resources. Public Libraries, 42(2), 106-12.
Scarborough, K. (1991). Collections for emerging majority. Library Journal, 44-47 (6/15/91)
Shipman, J., Daly, D., Henry, J. (2004). Partnering with the community: A women’s health network for multicultural communities. Journal of Consumer Health on the Internet, 8(4), 27-39.
Shirley, G. (2003). Correctional libraries, library standards, and diversity. Journal of Correctional Education, 54 (2), 70-74.
Tetteh, B. (2011). Serving African immigrants in Colorado public libraries. Colorado Public Libraries Journal. 35(4). Available at: http://coloradolibrariesjournal.org/content/serving-african-immigrants-colorado-public-libraries.
*Moe, T. (2004). Bridging the “digital divide” in the Colorado Libraries. Public Libraries, 43(4), 227-232.
*Weiss, R. J. (2012). Libraries and the digital divide. Journal of the Library Administration & Management Section, 8(2), 25-47.
Zickhur, K. & Smith, A. (2012). Digital differences. Available at: http://www.pewinternet.org/2012/04/13/digital-differences/
Course Workload Expectations
Success in this course is based on the expectation that students will spend, for each unit of credit, a minimum of forty-five hours over the length of the course (normally 3 hours per unit per week with 1 of the hours used for lecture) for instruction or preparation/studying or course related activities including but not limited to internships, labs, clinical practica. Other course structures will have equivalent workload expectations as described in the syllabus.
Instructional time may include but is not limited to:
Working on posted modules or lessons prepared by the instructor; discussion forum interactions with the instructor and/or other students; making presentations and getting feedback from the instructor; attending office hours or other synchronous sessions with the instructor.
Student time outside of class:
In any seven-day period, a student is expected to be academically engaged through submitting an academic assignment; taking an exam or an interactive tutorial, or computer-assisted instruction; building websites, blogs, databases, social media presentations; attending a study group;contributing to an academic online discussion; writing papers; reading articles; conducting research; engaging in small group work.
INFO 200, INFO 204.
Course Learning Outcomes
Upon successful completion of the course, students will be able to:
- Demonstrate knowledge of the characteristics, challenges, issues, needs, interests, and concerns associated with providing information services to diverse groups.
- Develop skills and methods for identifying appropriate resources and communication channels for service delivery to these patrons.
- Design, implement, and evaluate effective and responsive programs and services.
- Review readings and studies reflecting major national, regional, state, and local trends for providing culturally appropriate library services to racially and ethnically diverse groups.
Core Competencies (Program Learning Outcomes)
INFO 275 supports the following core competencies:
- C Recognize the diversity (such as cultural and economic) in the clientele and employees of an information organization and be familiar with actions the organization should take to address this diversity.
- I Use service concepts, principles, and techniques to connect individuals or groups with accurate, relevant, and appropriate information.
No Textbooks For This Course.
The standard SJSU School of Information Grading Scale is utilized for all iSchool courses:
|97 to 100||A|
|94 to 96||A minus|
|91 to 93||B plus|
|88 to 90||B|
|85 to 87||B minus|
|82 to 84||C plus|
|79 to 81||C|
|76 to 78||C minus|
|73 to 75||D plus|
|70 to 72||D|
|67 to 69||D minus|
In order to provide consistent guidelines for assessment for graduate level work in the School, these terms are applied to letter grades:
- C represents Adequate work; a grade of "C" counts for credit for the course;
- B represents Good work; a grade of "B" clearly meets the standards for graduate level work;
For core courses in the MLIS program (not MARA or Informatics) — INFO 200, INFO 202, INFO 204 — the iSchool requires that students earn a B in the course. If the grade is less than B (B- or lower) after the first attempt you will be placed on administrative probation. You must repeat the class if you wish to stay in the program. If - on the second attempt - you do not pass the class with a grade of B or better (not B- but B) you will be disqualified.
- A represents Exceptional work; a grade of "A" will be assigned for outstanding work only.
Students are advised that it is their responsibility to maintain a 3.0 Grade Point Average (GPA).
Per University Policy S16-9, university-wide policy information relevant to all courses, such as academic integrity, accommodations, etc. will be available on Office of Graduate and Undergraduate Programs' Syllabus Information web page at: http://www.sjsu.edu/gup/syllabusinfo/. Make sure to visit this page, review and be familiar with these university policies and resources.
In order to request an accommodation in a class please contact the Accessible Education Center and register via the MyAEC portal.
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